911 Telecommunication Officer

Application deadline: December 31, 2026. This is a full-time, non-sworn position under the direction of the Sheriff and the general supervision of the 911 Administrator. Applicants must complete the Wisconsin Law Enforcement Standards Board form DJ-LE-330 and a release of information form.

About the role

This position supports organizational success through efficient administration and strategic communication within the 911 Telecommunication Division of the Lincoln County Sheriff’s Office.

Responsibilities

• Report for work in a regular and predictable manner
• Answer administrative, non-emergency, and emergency 9-1-1 calls
• Track status of emergency services units
• Provide information to Police, Fire, EMS, and other emergency personnel
• Monitor radio and teletype traffic
• Respond to direct-line building and fire alarms
• Answer calls from deaf persons using a telephonic device for the deaf
• Monitor NOAA weather services
• Test emergency personnel radio and paging systems
• Maintain knowledge of emergency communications devices, rules, procedures, ordinances, and laws
• Perform other assigned tasks in accordance with established policies and procedures

Requirements

• U.S. Citizenship
• 18 years of age or older
• High school diploma or equivalent
• Valid Wisconsin driver’s license
• No felony convictions
• Excellent communication skills, including the ability to hear, speak, write, and understand written, verbal, and audio/visual media in English
• Ability to sit for long periods and work in an enclosed area
• Ability to comprehend and follow written and verbal orders and policies
• Ability to mentally retain information on a short- and long-term basis and to think and react quickly, demonstrating sound decisions and judgment
• Courteous, professional public service attitude
• Keyboard skills with the ability to accurately type a minimum of 35 words per minute
• Experience with and knowledge of computers
• Ability to work under stressful situations and multi-task
• Self-motivated with the ability to work independently as well as part of a team

Prior experience in law enforcement or EMS is preferred but not required. Successful applicants will undergo an oral interview, practical exam, medical, psychological, and drug screenings, and an extensive background investigation. Must complete a one-year probationary period.

Schedule

Individuals will be required to work nights, evenings, weekends, holidays, and overtime as shift rotations dictate.

Pay

This is a full-time, hourly position starting at $21.59 per hour.

Benefits

• Eligibility for Lincoln County benefit package, including:
  • Health Insurance – choice of two plans (Health Savings Account with County contribution or Traditional Health Plan)
  • Dental Insurance
  • Life Insurance
  • Flexible Spending Account
  • Long-Term Disability
  • Vision Insurance
  • Vacation – available on day one
  • Generous Sick Leave
  • 10 paid Holidays per year
  • Employee Assistance Plan (EAP) – paid by the County
  • 457(b) Deferred Compensation Plans
  • Allstate Plans – Accident, Critical Illness, and Short-Term Disability
  • Wisconsin Retirement System (WRS) – among the best funded and managed public pension systems in the country