Telecom Service Delivery Manager

About the role

Lead delivery and ongoing operations of telecom voice and data services for business clients. Oversee service reliability, manage a technical support team, and ensure high-quality connectivity through continuous performance optimization.

Responsibilities

• Manage voice and data service operations and ensure consistent service quality
• Optimize network performance using data-driven insights and KPIs
• Handle escalated customer issues and drive timely, effective resolutions
• Coordinate with engineering to implement service improvements and new capabilities
• Improve operational processes to increase efficiency and responsiveness
• Mentor and develop technical support staff and maintain team performance
• Support growth initiatives and rollout of new solutions

Qualifications

• Strong leadership and technical management experience in telecom or connectivity services
• Proficiency in analyzing KPIs and using data to guide decisions
• Experience resolving complex escalations and ensuring customer satisfaction
• Ability to collaborate effectively with engineering teams on improvements
• Commitment to reliability, technical excellence, and a customer-first service culture