Service Manager

About the Role

As a Service Manager at a United Rentals Mobile Storage branch, you’ll be the leader of a major maintenance enterprise. You’ll have the opportunity to hire and motivate an amazing team of Service Technicians. You’ll continually improve efficiency and customer satisfaction by ensuring equipment is properly maintained and repaired. You will work closely with the Branch Manager to help build a profitable location with your leadership, service and maintenance knowledge, and business management.

Responsibilities

• Motivate, coach, and train technicians to exceed time and quality standards and comply with standard repair and maintenance processes
• Staff location adequately based on skills and workload
• Responsible for repair and maintenance (R&M), profit and loss (P&L), and associated costs/budget
• Lead, plan, measure, and continuously improve all service and maintenance performance metrics
• Oversee parts department activities to ensure optimal customer service, technician/shop/OEC productivity, and cost control
• Maintain knowledge of current DOT requirements
• Ensure training and focus to avoid preventable accidents and other DOT citations
• Evaluate performance and promotability of team members; identify and provide necessary skills training and regular coaching
• Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability, and communication
• Other duties assigned as needed

Requirements

• High School diploma required; trade-school degree a plus; bachelor’s degree preferred
• Valid driver's license with acceptable driving record
• Extensive equipment fleet maintenance and leadership experience
• 5 years’ service and maintenance experience and a minimum of 3 years supervisory experience
• Strong motivational and leadership skills
• Excellent customer service skills
• Strong knowledge of maintenance accounting and P&L
• Basic computer skills (Excel)

This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.

Benefits

We don’t just “talk the talk!” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people. That’s why we offer best-in-class benefits and perks that will support you and your family:

• Paid Parental Leave
• United Compassion Fund
• Employee Discount Program
• Career Development & Promotional Opportunities
• Additional Vacation Buy Up Program (US Only)
• Early Wage Access through Payactiv (US Hourly Only)
• Paid Sick Leave
• An inclusive and welcoming culture

Explore our comprehensive U.S. benefit offerings. For Canadian benefits, click here.