Service Manager

About the role

We are looking for a dynamic Service Manager to lead our Family/Civil/Tribunals team at the Nelson District & High Court. This is a key leadership role within our Operations and Service Delivery (OSD) group, responsible for coaching and supporting staff, driving high performance, and ensuring consistent, quality service delivery across jurisdictions.

As a Service Manager, you will lead a team, fostering a culture of excellence, accountability, and continuous improvement. You will also oversee day-to-day court operations, ensuring customers receive consistent, high-quality service. This role may include holding statutory appointments such as Deputy Registrar of the District Court, and other delegated authorities under relevant legislation.

Responsibilities

• Lead and develop a team through coaching and support.
• Drive high performance and ensure consistent, quality service delivery.
• Oversee day-to-day court operations.
• Foster a culture of excellence, accountability, and continuous improvement.
• Hold statutory appointments such as Deputy Registrar of the District Court (where applicable).

Requirements

• Proven experience managing and developing staff capability through coaching and support.
• Operational management experience, ideally in a court, tribunal, or customer service environment.
• Strong leadership skills to motivate and lead teams to achieve targets.
• Track record of supporting and implementing changes to business and work processes.
• Ability to work in a fast-paced environment with multiple stakeholders.
• Resilience and confidence in leading in a public-facing role.
• Excellent communication skills and sound judgement.

About Us

At Te Tāhū o te Ture - the Ministry of Justice, we're committed to strengthening people's trust in the law of Aotearoa, New Zealand. The team in Nelson are a close-knit group who work together to support our judicial officers and provide a friendly service to court users. We place a strong emphasis on wellbeing, recognizing the demands of our work and the importance of looking after one another.

Joining Te Tāhū o te Ture means you will become part of an organization that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities, and religions.

Benefits

• 4.4 weeks holiday leave.
• Flexible work hours where possible.
• An online professional development portal.
• Access to a variety of inclusive and proactive networks.
• Opportunities to gain a variety of skills and experience while developing your career.

Pay

The appointing salary for this role will be between $99,208 and $127,683 based on skills and experience.