Service Manager

About the role

Sciens Building Solutions is seeking a Service Manager who is a positive change agent and can drive high customer satisfaction, while leading a service team along with a back-office team to support a business that is experiencing exciting growth. This opportunity is ideal for someone with experience managing a team in the fire detection, protection, security, and electrical industries and is ready to assume ownership of a Division service management role within a vibrant national organization.

Responsibilities

• Manage the service department of assigned Division.
• Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers.
• Responsible for the scheduling, execution, billing, and completion of service, warranty, and emergency jobs.
• Responsible for executing service inspections on time and resolution of system deficiencies.
• Develop a budget and meet revenue and gross margin targets.
• Communicate with customers, vendors, suppliers, and subcontractors to execute plans, programs, and processes designed to meet or exceed goals and maximize market potential.
• Deliver projects within the original budgeted cost.
• Execute monthly financial performance analysis, report findings to management, and take corrective action as needed.
• Ensure efficient asset management, such as inventory and company service vehicles.
• Build a high-performance culture, including annual performance reviews and development initiatives.
• Handle manpower planning and allocation.
• Support customer satisfaction and cash collections.
• Work closely with the sales and installation teams to support the growth and profitability of the Division.
• Control and calibrate inspection, measuring, and testing equipment.
• Ensure all employees embrace the safety culture and comply with all safety initiatives.

Requirements

• Two to five years of experience in a service operations manager role within the fire detection, fire protection, or security environment.
• Ability to effectively communicate with a diverse group of individuals, including company leadership, regional staff, customers, and vendors.
• Strong, positive team builder with leadership ability.
• Knowledge of current fire alarm, clean agent/special hazard fire suppression, or security systems.
• Strong understanding of Profit and Loss statements and key financial drivers.
• Ability to attract, develop, grow, and retain a team.
• Ability to understand the technical aspects of the product lines and applications as necessary to make informed management decisions.
• Valid driver’s license.
• Must be able to pass a background check and drug screening.
• Able to work independently.
• Excellent organizational, decision-making, and communication skills.
• Proficient in NFPA codes and standards.
• Strong computer skills; proficient in Microsoft Office.
• Knowledge of OSHA safety standards.
• NICET Level II preferred.

Benefits

• Competitive salary based on qualifications.
• Paid time off plan and holidays.
• 401(k) matching.
• Short-term and long-term disability.
• Medical, dental, and vision plans with options.
• Life insurance.
• Company cell phone, laptop, and vehicle.
• Professional career development opportunities.
• Tuition reimbursement.

Pay

Annual salary is $100,000 to $125,000 based on experience.