Service Manager

Job Overview

Responsibilities

• Hire and train staff.
• Daily oversight of staff.
• Manage staff scheduling and duties.
• Perform performance management and disciplinary actions.
• Process customer and client work orders.
• Enter customer and job information into database.
• Maintain accurate work records and files.
• Aid in repair, construction, maintenance, or other tasks.
• Ensure work meets deadlines and quality standards.
• Enforce health and safety policies.
• Address and resolve customer issues and complaints.
• Inspect, clean, and fix shop equipment and machinery.
• Operate shop machinery.
• Ensure shop area is clean, organized, and safe.
• Order supplies.

Requirements

• Works well in a team environment.
• Strong leadership and motivational skills.
• Attention to detail and organizational skills.
• In-depth knowledge of shop industry.
• Necessary qualifications and certifications for heavy machinery operation.
• Ability to read, interpret, and compose work orders.
• Translate industry terminology into simple explanations.
• Excellent customer service and interpersonal skills.
• Solid analytical and problem-solving abilities.
• Awareness of health and safety protocols.
• Calm and clear-headed in emergencies.
• Good time management and multitasking skills.
• Basic computer skills.

Qualifications

Not specified.

Skills

Not specified.

Benefits

Not specified.

Pay

Not specified.

Schedule

Standard 40-hour workweek with potential for overtime.