Service Manager

Duties

• Responsible for planning, implementing and managing the activities of the entire Service workforce.
• Ensures the group meets company gross profit objectives through field productivity, scheduling, maximizing billings, and controlling costs.
• Provides adequate supervision and personnel deployment and utilization and materials purchasing and coordination to ensure maximum profit potential.
• Manages all indirect cost and expense below budget levels.
• Accomplishes all work within client and company agreed parameters.
• Provides timely and adequate sales support to ensure service field technicians are fully productive.
• Responsible for preparing proposals for potential clients.
• Sets realistic schedule for self and subordinates to ensure maximum utilization of resources and timely completion of tasks.
• Determines staffing requirements, interview, hire, develop and manage new employees, or oversee those personnel processes.
• Manages all employee annual performance reviews and month end performance reviews in a timely manner.
• Prepares budget, manage revenues and expenses, drive new customer acquisitions, ensure great customer service and manage and prepare reports to document results.
• Authorize all expenditures handled directly by the department in adherence to company policy.
• May engineer, plan, schedule, service, program and or install simple to complex fire alarms systems and/or programming panels.

Education/Certification

• 4 year degree required.
• Master’s Degree preferred.

Experience

• 5 – 7 years of business experience in sales and / or operations, with a minimum of 5 years of related Field Leadership experience preferably within the service industry and/ or with security, and previous Business Growth P&L responsibility preferred.

Skills/Requirements

• Knowledge and experience in organizational effectiveness and operations management.
• Knowledge of financial and accounting principles and practices.
• Experience with employee relations, talent management/engagement, team building, customer service, and interpersonal skills.
• Superior management skills, excellent time management, planning, and forward-thinking skills.
• Must demonstrate ability to work with and influence peers and management.
• Expert familiarity with applicable codes (i.e. NFPA 25 and NFPA 72).
• Available for travel, which may include nights and weekends to accommodate customer’s schedule.
• Ability to read and interpret applicable documents, materials, policies, procedures, etc. as presented in English.

Physical requirements

• Climbing up or down ladders, occasional lifting up to 50lbs, stairs, scaffolding, ramps and the like;
• Remaining in a stationary position, often standing or sitting for prolonged periods;
• Moving about to accomplish tasks or moving from one worksite to another;
• Moving in different positions to accomplish tasks in various environments including tight and confined spaces;
• General office duties including use of a computer.