Service Manager

Responsibilities

• Manage the service technician team and oversee daily operations of the service department.
• Develop and maintain equipment preventive maintenance (PM) schedules; ensure all PM and work order documentation is completed and electronically filed.
• Maintain accurate service records, log completed service orders, and submit documentation for billing.
• Build and maintain strong relationships with customers, equipment manufacturers, and parts suppliers.
• Cook up and maintain strong relationships with customers, equipment manufacturers, and parts suppliers.
• Cook up and maintain strong relationships with customers, equipment manufacturers, and parts suppliers.
• Coordinate warranty and returned parts processes, including obtaining RGA numbers, logging claims, and arranging packing and shipping with internal contacts.
• Coordinate the receipt, slotting, and storage of inventory for stock and special orders; prepare and maintain purchase orders.
• Obtain parts pricing and availability from vendors.
• Organize and maintain vendor equipment files and service manuals; provide manuals to customers as requested.
• Receive and process customer service requests by phone, fax, and email for scheduling across all Imperial branches.

Requirements

• A High School Diploma, GED, or Technical Program Certificate is required.
• Demonstrated leadership experience.
• Strong ability to prioritize tasks, establish objectives and goals, and develop action plans to meet or exceed customer expectations in a fast-paced environment.
• Strong PC and computer skills.
• Excellent verbal and written communication skills.
• Bilingual is a plus.