TEG Clinical Specialist (San Antonio, TX)

Territory Management

Manage the existing TEG customer base. Increase product usage at existing accounts and expand customer base through clinical education of new users and generate revenue growth.

Ensure customers are able to independently, safely and efficiently operate TEG equipment, software, and related disposables as well as interpret the TEG results in the many applications of use.

Train new and existing customers on all product and clinical aspects of TEG line. Provide summary of training sessions and ensure follow up as needed through onsite support in the many areas of operation and application such as lab, critical care, and OR.

Customer Support and Education

Provide clinical expertise to help ensure that our TEG product line reaches standard of care levels within the account, leveraging our CRM tool and market data.

Drive and expand existing business to include broadening application of our TEG within the account, achieving assigned sales AOP annually, by ensuring all applicable TEG assays and most updated software versions are being utilized to maximum effectiveness.

Visit assigned hospital accounts, identify and train clinical champions and establish relationships with key decision makers.

Provision of dedicated onsite support for new TEG customers “going live” with the technology or additional assays inclusive of all affected shifts and areas of use case support and training inclusive of after-hours support.

Resolve technical, operational, and clinical customer concerns through accurate and timely investigation and partner with cross-functional team members to develop solutions.

Professional Development

Increase professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies and conferences.

Maintain records within CRM tool on area of responsibility and customers in that area.

Relationship Building

Work closely with Account Manager in overlapping market to target key accounts for expansion and forecast revenue increase during quarterly business planning and monthly cadence calls with management.

Prospect and develop multi-level relationships (including C-level) within defined territory.

Product Development and Market Needs

Participate in product development market needs and/or quality investigative needs and launches while providing feedback to sales, marketing and R&D.