Clinical Specialist, TEG (San Jose, CA)

About the role

We are seeking a Territory Manager to join our dynamic team. This role involves managing the TEG customer base, increasing product usage, and expanding the customer base through clinical education. The ideal candidate will provide training, support, and clinical expertise to ensure our TEG product line meets the standard of care.

Responsibilities

• Territory management for existing TEG customer base
• Increase product usage at existing accounts and expand customer base through clinical education
• Ensure customers can independently, safely, and efficiently operate TEG equipment, software, and related disposables
• Train new and existing customers on all product and clinical aspects of TEG line
• Provide summary of training sessions and ensure follow-up as needed
• Provide clinical expertise to help ensure TEG product line reaches standard of care levels within the account
• Drive and expand existing business to include broadening application of TEG within the account
• Develop new relationships with clinicians, further cultivate existing relationships, and host market development events
• Visit assigned hospital accounts, identify and train clinical champions, and establish relationships with key decision makers
• Provision of dedicated onsite support for new TEG customers, including all affected shifts and areas of use case support and training, inclusive of after-hours support
• Resolve technical, operational, and clinical customer concerns through accurate and timely investigation
• Participate in product development market needs and/or quality investigative needs and launches while providing feedback to sales, marketing, and R&D
• Prospect and develop multi-level relationships (including C-level) within defined territory
• Provide tradeshow support, both regionally and nationally
• Drive demand for device and software upgrades as well as add-on devices
• Work closely with Account Manager and Implementation team during laboratory installation, validation, and verification process
• Assist customers in tailoring their products training materials and needs
• Understand competition and competitive landscape in existing territory, and convert to TEG business in existing accounts
• Work closely with Account Manager and Implementation team during laboratory installation, validation, and verification process including assistance with training, competency, SOP and IQCP development, normal donor sourcing, logistics support for TEG program, and ordering/interfacing needs

Qualifications

• Bachelor's degree in a science or medical-related field (required)
• Master's degree in a science or medical-related field or Business Administration (preferred)
• 3+ years of industry or clinically related experience, preferably in complex medical devices and/or critical care environment
• Demonstrated written and verbal communication skills
• Effective interpersonal skills, comfortable interacting with clinicians at a high level and developing customer relationships
• Strong project management and organizational skills
• Strong technical/clinical aptitude to understand, train customers and users on products (including running the TEG® Analyzer, understanding application of results, and manipulating the software)

Skills

• Written communication skills
• Verbal communication and listening skills
• Ability to convince and proven experience in driving products adoption
• Strong technical/clinical aptitude to understand, train customers and users on products (including running the TEG® Analyzer, understanding application of results, and manipulating the software)

Physical Demands

• Sitting; remaining in a seated position
• Standing; walking; reaching with hands and arms; and stooping, kneeling, crouching, or crawling
• Lifting/moving up to 10 pounds
• Fine manipulation; picking, pinching, or otherwise working primarily with fingers rather than the whole hand or arm as in gross manipulation
• Keyboarding; entering text or data into a computer or other machine by means of a keyboard
• Exposure to moving mechanical parts, vibration, and/or moderate noise levels
• Exposure to hazardous chemicals or other materials
• Exposure to blood

Travel Expectations

Frequent Domestic: 50 - 75%

EEO Policy Statement

Haemonetics is committed to equal employment opportunity and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law.

Pay Transparency

The base pay actually offered to the successful candidate will take into account, without limitation, the candidate’s location, education, job-knowledge, skills, and experience in prior relevant roles. Incentives may also be provided as part of Haemonetics’ employee compensation. For sales roles, employees will be eligible for sales incentive (i.e., commission) under the applicable plan terms. For non-sales roles, employees will be eligible for a discretionary annual bonus, the target amount of which varies based on the applicable role, to be governed by the applicable plan terms. Employees may also be eligible to participate in the Company’s long-term incentive plan, with eligibility and target amount dependent on the role. In addition to compensation, the Company offers a competitive suite of benefits to its employees, including without limitation, a 401(k) with up to a 6% employer match and no vesting period, an employee stock purchase plan, “flexible time off” for salaried employees and, for hourly employees, accrual of three to five weeks’ vacation annually (based on tenure), accrual of up to 64 hours (annually) of paid sick time, paid and/or floating holidays, parental leave, short- and long-term disability insurance, tuition reimbursement, and/or health and welfare benefits. Depending on your location, you may be eligible for more detailed information related to the compensation and benefits related to this job posting. If you believe you may be entitled to such information by law, you may contact 1-781-348-7777, Monday through Friday, 7:30 a.m. – 5 p.m. ET or email AskHR@Haemonetics.com. The Base Salary Range For This Role Is $66,060.29-$109,051.90/Annual