Clinical Specialist, TEG (Orange County, CA) (Field role)

Territory Management

Territory management for existing TEG customer base. Increase product usage at existing accounts and expand customer base through clinical education of new users and generate revenue growth.

Ensure customers are able to independently, safely and efficiently operate TEG equipment, software, and related disposables as well as interpret the TEG results in the many applications of use.

Train new and existing customers on all product and clinical aspects of TEG line. Provide summary of training sessions and ensure follow up as needed through onsite support in the many areas of operation and application such as lab, critical care, and OR.

Provide clinical expertise to help ensure that our TEG product line reaches standard of care levels within the account, leveraging our CRM tool and market data.

Help drive and expand existing business to include broadening application of our TEG within the account, achieving assigned sales AOP annually, by ensuring all applicable TEG assays and most updated software versions are being utilized to maximum effectiveness.

Customer Support

Visit assigned hospital accounts, identify and train clinical champions and establish relationships with key decision makers.

Provision of dedicated onsite support for new TEG customers “going live” with the technology or additional assays inclusive of all affected shifts and areas of use case support and training inclusive of after-hours support.

Resolve technical, operational, and clinical customer concerns through accurate and timely investigation and partner with cross-functional team members to develop solutions.

Education and Training

Increase professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies and conferences.

Provide history by maintaining records within CRM tool on area of responsibility and customers in that area.

Competitive Landscape

Understand competition and competitive landscape in existing territory, and convert to TEG business in existing accounts.

Relationship Building

Work closely with Account Manager in overlapping market to target key accounts for expansion and forecast revenue increase during quarterly business planning and monthly cadence calls with management.

Product Development and Market Needs

Drive demand for device and software upgrades as well as add on devices.

Work closely with Account Manager and Implementation team during laboratory installation, validation, and verification process including assistance with training, competency, SOP and IQCP development, normal donor sourcing, logistics support for TEG program, and ordering/interfacing needs.

Prospecting and Developing Relationships

Possess multi-level relationships (including C-level) within defined territory.

Participate in product development market needs and/or quality investigative needs and launches while providing feedback to sales, marketing and R&D.

Qualifications

• Bachelor's of Arts or Science (required); Masters of Arts or Science or Business Administration (preferred) in Science or medical related profession
• 3 plus years industry or clinically related experience, preferably in complex medical devices and/or critical care environment
• Knowledge of hemostasis management required
• Strong technical/clinical aptitude to understand, train customers and users on products (including running the TEG® Analyzer, understanding application of results and manipulating the software)