Clinical Specialist, TEG (Chicago) (Field Sales)

Territory Management

Territory management for existing TEG customer base. Increase product usage at existing accounts and expand customer base through clinical education of new users and generate revenue growth.

Customer Support

• Ensure customers are able to independently, safely and efficiently operate TEG equipment, software, and related disposables as well as interpret the TEG results in the many applications of use.
• Train new and existing customers on all product and clinical aspects of TEG line.
• Provide summary of training sessions and ensure follow up as needed through onsite support in the many areas of operation and application such as lab, critical care, and OR.
• Provide clinical expertise to help ensure that our TEG product line reaches standard of care levels within the account, leveraging our CRM tool and market data.
• Resolve technical, operational, and clinical customer concerns through accurate and timely investigation and partner with cross-functional team members to develop solutions.

Professional Development

• Provision of dedicated onsite support for new TEG customers “going live” with the technology or additional assays inclusive of all affected shifts and areas of use.
• Case support and training inclusive of after-hours support.
• Understand competition and competitive landscape in existing territory and convert to TEG business in existing accounts.
• Work closely with Account Manager in overlapping market to target key accounts for expansion and forecast revenue increase during quarterly business planning and monthly cadence calls with management.
• Drive demand for device and software upgrades as well as add on devices.
• Work closely with Account Manager and Implementation team during laboratory installation, validation, and verification process including assistance with training, competency, SOP and IQCP development, normal donor sourcing, logistics support for TEG program, and ordering/interfacing needs.

Relationship Building

• Prospect and develop multi-level relationships (including C-level) within defined territory.
• Participate in product development market needs and/or quality investigative needs and launches while providing feedback to sales, marketing and R&D.

Education and Experience

• Bachelor's of Arts or Science (Required) in Nursing (RN) or related Clinical field of study.
• Masters of Arts or Science or Business Administration (Preferred).
• 3+ years Industry or clinically related experience, preferably in complex medical devices and/or critical care environments. This may include working in in an ICU/CICU, emergency room (ER), trauma or other critical care medical environments where you would be communicating with senior level medical professionals and monitoring hemostasis.
• Preference for experience running the TEG® Analyzer, understanding application of results, and manipulating the software.