Technology Support Specialist I *Internal Candidates Only*

Internal only – Dedham, MA. Full-time, regular position.

About the role

The Technology Support Specialist I provides technical support for desktop/laptop computers, desktop applications, peripherals, and related technologies. This position serves as the first point of contact for all end-user desktop issues and works under the direct supervision of the Technology Services Manager. The role involves resolving technical desktop issues both independently and collaboratively with other IT resources.

Responsibilities

• Work with other members of the help desk and system administration staff to resolve problems from end users.
• Serve as the first point of contact for all end-user desktop/laptop application and support issues.
• Provide end-user support by logging desktop/laptop hardware and software, network, and telephone issues into IT's HelpDesk application.
• Provide support to all Riverside offices and personnel.
• Monitor help line, resolve user issues via telephone, remote access, and onsite support.
• Drive to program sites as needed.
• Maintain hardware inventory, including repairing and re-imaging laptops and desktop PCs.

Requirements

• High School Diploma or equivalent required; Associate’s degree preferred.
• Minimum 1-3 years' experience in the Information Technology Support field, including Helpdesk Support and/or LAN Support.
• Experience using the most recent Microsoft Windows operating systems.
• Experience setting up and troubleshooting file-sharing end-user issues.

Skills

• Basic understanding of networking technologies, including TCP/IP, SMTP, Telnet, VLAN’s, and WAN technologies.
• Knowledge of Microsoft Office 2007, 2010, and O365.
• Sound understanding of basic information security concepts and practices.
• Knowledge of common concepts, practices, and procedures within Data Center Operations.

Benefits

• Comprehensive, high-quality health, dental, and vision insurance options.
• Flexible Spending Accounts – both medical and dependent care.
• Eleven paid holidays.
• Separate accruals for vacation (increases with tenure), personal, and sick time.
• Tax-deferred 403(b) retirement savings plan with employer match.
• Employee Assistance Plan / Travel Assistance Plan.
• Employee bonus for referrals resulting in hiring.
• Discounts to movie theaters, sporting, and entertainment events.
• Employee YMCA discount: 10% off a YMCA monthly membership and 50% off the joiner’s fee.

Pay

$24.00 - $25.00/hour depending on experience.

Schedule

Monday-Friday, 9am to 5pm.