Technology Support Specialist I

Job Responsibilities

• Provide technical support, advice, and assistance with hardware and software system problems
• Collaborate with team members to successfully complete projects
• Fix, repair, troubleshoot, and maintain all classroom desktops, laptops, Chromebooks, printers, and projectors
• Utilize a service desk ticketing system to create, assign, triage and determine escalation path and provide thorough documentation on ticket resolutions
• Aid in setting up audio/visual equipment for school events
• Perform basic LAN/WAN troubleshooting
• Follow proper inventory management procedures
• Perform active directory password resets
• Enforce the CCS Student Code of Conduct, the CCS Uniform Code, and the CCS Computer Usage Code
• Conduct oneself according to professional, ethical principles that reflect favorably upon the individual and the school
• Maintain the highest level of confidentiality pertaining to school and students' information, progress, and records
• Assume other responsibilities assigned by supervisor and/or school administrator

Qualifications

• Associate's degree in technology or equivalent experience
• Experience with Windows OS, Microsoft Office, Google Workspace and Chrome OS required
• Familiarity with OSX, IOS preferred
• Familiarity with Windows Server OS
• Excellent understanding of different operating systems and programming languages, as well as extensive experience working with databases and network tools
• Ability to collect and analyze data, problem-solve, and make decisions
• Demonstrate service oriented behavior
• Flexible and adaptable personality
• Attention to detail when accomplishing all tasks
• Effective verbal and written communication skills