Technology Support Specialist I

About the Role

We are seeking a Technology Support Specialist I who is passionate about providing exceptional technology support, thrives in collaborative environments, and is committed to delivering accurate and actionable solutions. If you possess a deep understanding of IT systems, communicate clearly and effectively, continuously seek ways to enhance operational efficiency, and are highly organized and detail-oriented, we want you on our team.

Responsibilities

• Understand and utilize technical documentation to assist in resolving hardware and software issues.
• Use remote software applications to troubleshoot hardware and software issues.
• Monitor unassigned Help Desk tickets and assign them to the appropriate support technician when applicable.
• Perform Help Desk ticket updates by documenting all actions taken to correct hardware or software issues.
• Prepare, configure, and test new workstations, peripheral equipment, and software for deployment into the corporate environment.
• Identify issues requiring escalation or specialized support and assign them to the appropriate technician.
• Perform timely workstation hardware and software upgrades as assigned.
• Prepare and de-ban aged technology equipment for destruction or repurpose.
• Report computer and peripheral hardware failures to 3rd party vendors for repair and/or replacement.
• Learn how MAX functions as a Credit Union and what services are available to our members.
• Attend training classes and seminars required for professional growth; encouraged to obtain CompTIA A+, MTA, and MCSA certifications.
• Take pride in work, continually looking for and suggesting ways to make improvements.
• Maintain a member-first mindset and uphold core values while building team member and customer relationships.
• Complete all credit union training as required.
• Perform other duties as assigned.