Technology Support Specialist I

Audio Visual Responsibilities

• Understand how to configure Surface Hub settings, including display and audio settings, and network configurations.
• Ability to reset or reconfigure the device when necessary.
• Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections.
• Ensure that all devices are properly connected to the network and can communicate with each other.
• Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality.
• Troubleshoot video issues, including display problems and resolution settings.
• Additional technologies to support: Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks).

Technical Responsibilities

• Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site.
• Troubleshooting and problem solving: PC, MAC, application, AV, and network connectivity issues, etc.
• ServiceNow ticket management; prioritizing tickets and awareness of SLAs.
• Supporting Microsoft Windows and MAC operating systems.
• Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365.
• Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process.
• Printer support (installation, configuration, relocation, and troubleshooting).
• Event and Meeting Support (may occur on-site or off-site).
• Occasional travel may be required to support other EY locations, client engagement sites, or off-site events.
• Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices).
• VIP/White Glove support.
• Occasional after-hour support may be required.

Interpersonal Skills

• Outstanding customer service skills.
• Excellent communication skills.
• Great team mentality.
• Self-motivated, organized, detail oriented, ability to multi-task.
• Desire to learn and build a career as unique as you are.

Experience Requirements

• 2+ years of on-site technical support experience, or degree in related discipline.

EY exists to build a better working world, helping to create long-term value for clients, people, and society. EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, national origin, disability status, or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities.

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