TECHNOLOGY SUPPORT SPECIALIST I

About the role

The Technology Support Specialist I is responsible for ensuring the continuous availability of all technology assets for the assigned location. This includes providing technical support for both hardware and software applications, collaborating with customers and district-level technology support staff, and adhering to district network security standards.

Responsibilities

• Provide technical assistance, training, and guidance to site-based staff and students for hardware and software applications problems.
• Ensure the assigned location has an effective, stable, and consistent digital learning environment, including virtual environments, by collaborating with customers and district level technology support staff.
• Support and ensure adherence to district network security standards and practices.
• Coverage with vendors the acquisition of appropriate hardware and software applications.
• Support and ensure adherence to the established hardware and software District Technology Standards.
• Aid in the installation of approved hardware, both stand-alone and networked, as needed.
• Aid or conduct the installation of approved software applications.
• Perform basic troubleshooting for technology assets.
• Perform minor repairs or upgrades to technology assets.
• Serve on location technology team and collaborate with other assigned technology staff.
• Maintain and coordinate the integration of technology systems into the digital learning environment, as required.
• Maintain accurate inventory of all technology assets, hardware, and software.
• Maintain technical proficiency by participating in District-led meetings and training programs.
• Perform and promote all activities in compliance with the equal employment and non-discrimination policies of The School Board of Broward County, Florida.
• Participate in training programs offered to enhance individual skills and proficiency related to the job responsibilities.
• Review current developments, literature, and technical sources of information related to job responsibilities.
• Ensure adherence to safety rules and procedures.
• Follow federal and state laws, as well as School Board policies.

Qualifications & Experience

• A standard high school diploma or satisfactory completion of an approved General Educational Development (GED) Testing Program.
• A minimum of four (4) years of experience in supporting computer systems related to digital environment.
• OR An earned associate's degree from an accredited institution.
• A minimum of two (2) years of experience in supporting computer systems related to digital environment.
• Proficiency required in the following: Basic hardware and software troubleshooting, Knowledge of Windows, Mac, and iOS operating systems, Installing and maintaining software applications, Managing and maintaining computer network systems including Virtual and Local Area Networks, Supporting enterprise applications used in word processing, spreadsheets, databases, presentations, and electronic mail, cloud storage and other related applications.
• Effective communication and computer skills as required for the position.

Preferred Qualifications & Experience

• Bilingual skills.

Benefits

Salary and benefits shall be paid consistent with the District's approved compensation plan. The length of the work year and hours of employment shall be those established by the School Board.

Prioritization

The Technology Support Specialist I shall be promoted to Technology Support Specialist II after two (2) years of experience in the department/school.

Contact

Significant contacts: Collaborates with customers at the assigned location and with district level technology support staff to ensure an effective, stable and consistent digital environment.

Physical Requirements

Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force as frequently as needed to move objects.

Terms of Employment

Salary and benefits shall be paid consistent with the District's approved compensation plan. The length of the work year and hours of employment shall be those established by the School Board.

Job Description

To review the complete job description for this position, access the following website: https://www.browardschools.com/Page/36072 and do a search by Job Code. The Job Code for this position is: MM-085.