Technology Support Specialist

About the role

Westtown School is seeking a highly motivated and self-directed Technology Support Specialist to assist teachers, students, families, and staff in facilitating the successful use of technology across all school programs. Reporting to the Director of Information Technology, this full-time, year-round position requires a combination of technical expertise and interpersonal communication skills.

Responsibilities

• Manage a caseload of technical support requests—receiving, responding, and resolving—submitted via phone, email, and the school’s technology ticketing system.
• Support schoolwide use of the student information and learning management systems.
• Support schoolwide data management and reporting needs through the creation and maintenance of complex spreadsheets and reporting dashboards.
• Support schoolwide use of Google Workspace software.
• Manage user accounts across multiple software platforms.
• Create and update online support tips, directions, tutorials, and documentation.
• Develop and lead training sessions for faculty, staff, and students.
• Configure, image, deploy, and inventory school-owned devices.
• Troubleshoot classroom AV technology issues.
• Facilitate repairs with third-party vendors and monitor warranty work.

Requirements

• BA or BS degree required.
• A minimum of three years’ experience providing technical support, preferably in an academic environment.
• Strong customer service orientation.
• Excellent oral and written communication skills.
• A demonstrated commitment to continuous learning and professional development.
• Experience developing and delivering technical training.
• In-depth knowledge of computer and mobile operating systems (Windows, macOS, Chrome OS, iOS, Android).
• Familiarity with an array of educational software platforms, including learning management systems and student information systems.

Skills

• Extensive knowledge of productivity and educational software.
• Strong problem-solving and troubleshooting abilities.
• Ability to quickly familiarize themselves with unfamiliar software to diagnose and resolve issues.
• Good listener and effective communicator, able to translate operational and educational requirements into accessible technological workflows.
• Ability to deliver exceptional in-person training and clear written technical instructions to a wide range of end users.
• Demonstrated commitment to using technology to enhance an inclusive school community based on cultural competence, commitment to social justice, and respect for all voices.
• Strong character with a team-oriented spirit and the ability to connect meaningfully with all constituents throughout our diverse community.

About Westtown School

Westtown School is a Quaker independent pre-K to 12, college-preparatory day and boarding school located in suburban West Chester, PA, approximately 30 miles from Philadelphia. Situated on a beautiful 600-acre campus, Westtown offers a challenging and diverse curriculum that emphasizes action-based education, critical thinking, collaboration, service, and social action. Committed to character innovation since 1799, Westtown inspires and prepares students to become stewards and leaders of a better world.