Technology Support Specialist

Audio Visual

• Understand how to configure Surface Hub settings, including display and audio settings, and network configurations.
• Ability to reset or reconfigure the device when necessary.
• Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections.
• Ensure that all devices are properly connected to the network and can communicate with each other.
• Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality.
• Troubleshoot video issues, including display problems and resolution settings.
• Diagnose and resolve connectivity issues for Microsoft Teams Rooms (MTR’s) and ensure that the system is properly connected to the internal network.
• Ability to troubleshoot issues related to the MTR’s user interface, including touch panel responsiveness and meeting controls.
• Ensure the interface is properly displaying meeting information and controls.

Technical

• Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site.
• Troubleshooting and problem solving: PC, MAC, application, AV, and network connectivity issues, etc.
• ServiceNow ticket management; prioritizing tickets and awareness of SLAs.
• Serving as a liaison between the customer and the IT department.
• Supporting Microsoft Windows and MAC operating systems.
• Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365.
• Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process.
• Printer support (installation, configuration, relocation, and troubleshooting).
• Event and Meeting Support (may occur on-site or off-site).
• Occasional travel may be required to support other EY locations, client engagement sites, or off-site events.
• Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices).
• VIP/White Glove support.
• Occasional after-hour support may be required.

Qualifications

• 2+ years of on-site technical support experience, or degree in related discipline.

Skills

• Outstanding customer service skills.
• Excellent communication skills.
• Great team mentality.
• Self-motivated, organized, detail oriented, ability to multi-task.
• Desire to learn and build a career as unique as you are.

Benefits

• EY exists to build a better working world, helping to create long-term value for clients, people, and society.
• EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, national origin, disability status, or any other legally protected basis.
• EY is committed to providing reasonable accommodation to qualified individuals with disabilities.

Pay

Commensurate with experience.

Schedule

Varies based on project needs.