Technology Support Specialist
for section headings. Use - for any list of duties/requirements/benefits, and
for prose.
We need to decide what goes where.
Let's extract substantive content:
Job Summary: "Provides technology support and user training on network, computer hardware, software, telecommunications, network interface, other technology equipment, and related computer matters. Acts as an assistant to Desktop and Server Analysts on basic administration functions as needed. Serves as a general IT specialist supporting other IT departments such as Applications Development, Radio Communications, Network and Infrastructure, and Telecommunications."
That's prose; could be About the role (or Responsibilities). Since it's description of role, we can put under About the role.
Responsibilities: maybe we could list duties as bullet points: technology support, user training, assist Desktop/Server Analysts, support other IT departments. But the summary already covers that. Could treat as Responsibilities with bullet list.
Requirements: Education/Training MINIMUM QUALIFICATIONS: Associates degree in Computer Science, Information Technology or equivalent. Experience Two (2) years PC repair and hardware/software experience. Must demonstrate a thorough knowledge of PC hardware, Windows-based software and peripherals. Knowledge of other Operating Systems such as Linux preferred. Experience supporting mobile devices, Apple IOS preferred. Must be able to pass BCI, FBI, and UCJIS background check. Valid Utah driver’s license required. Must be a safe driver with no more than 4 moving violations in the past 3 years. Cannot have more than 2 violations of driving under the influence of alcohol, any drug, or the combined influence of any alcohol or any drug within the last 10 years. Also "OR - An equivalent combination of relevant education and experience." Also note about UTA reserves right.
Also maybe include "Competencies" as Skills? The list of competencies: Social Acumen, Develops Self & Others, Ensures Fairness, Safety, Integrity, Belonging, Teamwork, Empowerment, Accountability. Those are behavioral competencies; could be Skills section.
Also maybe include "Knowledge of other Operating Systems such as Linux preferred." and "Experience supporting mobile devices, Apple IOS preferred." as Skills.
Thus we can have:
- About the role:
job summary paragraph.
- Responsibilities: maybe we can list bullet points: Provide technology support and user training on network, computer hardware, software, telecommunications, network interface, other technology equipment, and related computer matters; Act as an assistant to Desktop and Server Analysts on basic administration functions as needed; Serve as a general IT specialist supporting other IT departments such as Applications Development, Radio Communications, Network and Infrastructure, and Telecommunications.
But that repeats the summary; maybe better to keep summary as About the role and not duplicate. However we need to preserve all substantive information; we can keep summary in About the role and not repeat in Responsibilities. Responsibilities could be left empty? But we must not create a section with filler. So if we don't have distinct responsibilities beyond summary, we could omit Responsibilities section. The instructions: "Prefer a few substantive sections over many thin ones." So we can combine role description and responsibilities into About the role.
Thus sections: About the role, Requirements (education/experience/license/etc), Skills (technical knowledge and competencies), Benefits, Pay.
We need to ensure we use
- for any list of duties/requirements/benefits. For Requirements we have a list; we can make
. For Skills we have list; also . For Benefits we have list; also . For Pay we have a single sentence; use . For About the role we have prose; use
.
Now we need to strip boilerplate: EEO, legal, application instructions, etc. Also remove "If interested, apply before: Septumber 28, 2026 by 11:59 pm". Also remove "As a full-time Administrative Employee, your Total Rewards Benefits Package will include:" but we keep the benefits list.
Also remove "Utah Transit Authority is an Equal Opportunity Employer..." etc. Also remove drug-free workplace statements.
Now let's craft HTML.
We'll start with
About the role
then Provides technology support and user training on network, computer hardware, software, telecommunications, network interface, other technology equipment, and related computer matters. Acts as an assistant to Desktop and Server Analysts on basic administration functions as needed. Serves as a general IT specialist supporting other IT departments such as Applications Development, Radio Communications, Network and Infrastructure, and Telecommunications.
Next Requirements
then - Associates degree in Computer Science, Information Technology or equivalent.
- Two (2) years PC repair and hardware/software experience.
- Must demonstrate a thorough knowledge of PC hardware, Windows-based software and peripherals.
- Knowledge of other Operating Systems such as Linux preferred.
- Experience supporting mobile devices, Apple iOS preferred.
- Must be able to pass BCI, FBI, and UCJIS background check.
- Valid Utah driver’s license required.
- Must be a safe driver with no more than 4 moving violations in the past 3 years.
- Cannot have more than 2 violations of driving under the influence of alcohol, any drug, or the combined influence of any alcohol or any drug within the last 10 years.
- Or an equivalent combination of relevant education and experience (as determined by UTA).
Note: we included the OR statement.
Now Skills: we have competencies list and maybe also technical skills? But we already listed technical knowledge in Requirements. However we could separate: Skills: list of competencies (Social Acumen, Develops Self & Others, Ensures Fairness, Safety, Integrity, Belonging, Teamwork, Empowerment, Accountability). Also maybe include "Knowledge of other Operating Systems such as Linux preferred." and "Experience supporting mobile devices, Apple iOS preferred." but those are already in Requirements. To avoid duplication, we could keep them only once. The instruction: preserve ALL substantive information; do not invent or summarize away detail. Duplication is okay if it's in original? But we should not repeat same info unnecessarily? Not prohibited. But better to avoid duplication. We'll keep technical knowledge in Requirements; Skills will be the behavioral competencies.
Thus Skills section: Skills
- Social Acumen – Exhibiting strong Emotional Intelligence skills (self-awareness, self-management, social awareness, relationship management). Relating comfortably with people across levels, functions, culture, and geography. Partnering with others to get work done. Navigating conflict. Seeking feedback without being defensive.
- Develops Self & Others – Taking action to continuously improve. Accepting assignments that broaden capabilities. Placing a high priority on developing others. Developing others through coaching, feedback, exposure, and stretch assignments.
- Ensures Fairness – Concerned with the welfare of others and expressing that concern on a personal level. Distributing resources fairly. Giving others a voice prior to reaching decisions that affect them. Reaching decisions through a fair process. Explaining to others why and how decisions were made that impact them.
- Safety – Acting as a Safety Ambassador by working safely, complying with requirements and serving as an example to others. Wearing required personal protective equipment.
- Integrity – Acting with honesty, strong ethics, and accountability and taking responsibility for actions and mistakes.
- Belonging – Creating a culture where employees are seen, heard, valued and safe to be authentic.
- Teamwork – Building strong teams that create an environment where everyone’s unique skills and perspectives contribute to shared purpose, connection and achievement of goals.
- Empowerment – Creating a workplace environment where people are properly resourced and motivated to do their best in solving problems and taking ownership of their work.
- Accountability – Taking ownership of self-actions, decisions and performance.
Now Benefits: we need to capture the list after "As a full-time Administrative Employee, your Total Rewards Benefits Package will include:" The list includes many items. We'll extract each as bullet.
Let's parse:
- Health, dental, vision, life/AD&D, short-term and long-term disability insurance (eligible after 30 days of employment), with Flexible Spending and Dependent Care accounts.
- Choice between Traditional Co-Pay or High Deductible Health Plans for medical coverage.
- HSA with company match available to employees enrolled in the HDHP.
- Benefit plans include coverage for domestic partners (eligibility affidavit required for coverage).
- Onsite Health and Wellness Clinics for medical care at no cost to employees, spouses, domestic partners, and dependent children.
- 22 days of accrued paid time off (13 vacation days and 9 sick days), which increases with tenure at UTA.
- 10 paid holidays and two paid (2) floating holidays per year.
- Retirement options - Pension Plan with 5-year vesting schedule and 457 Contribution Plan, available for immediate contributions and company matching.
- Generous tuition reimbursement for higher education, available for any higher education degree (bachelor, master, or PHD). Course of study must be approved prior to enrollment.
- Training, development, and career advancement opportunities.
- Paid parental leave for birth, adoption, and child placement (after 12 months of employment).
- Free transit passes for employees, their spouses, and their dependent children.
- Employee assistance program – includes counseling, legal services, financial planning, etc.
- UTA Well – a comprehensive wellness program designed to support employees and dependents in their health and wellness goals.
- Free on-site fitness facilities and discounted membership to VASA Fitness and EoS Fitness.
- Discounted cell phone plans with T-Mobile.
- Pet insurance plan options (tailored plan coverage based on pet’s health and needs).
We'll make each a - . Ensure we keep the details.
Now Pay:
Pay
Starting at $27.84 per hour.
We should not include the application deadline.
Now ensure we didn't include Schedule section.
Now output only HTML
for prose. We need to decide what goes where. Let's extract substantive content: Job Summary: "Provides technology support and user training on network, computer hardware, software, telecommunications, network interface, other technology equipment, and related computer matters. Acts as an assistant to Desktop and Server Analysts on basic administration functions as needed. Serves as a general IT specialist supporting other IT departments such as Applications Development, Radio Communications, Network and Infrastructure, and Telecommunications." That's prose; could be About the role (or Responsibilities). Since it's description of role, we can put under About the role. Responsibilities: maybe we could list duties as bullet points: technology support, user training, assist Desktop/Server Analysts, support other IT departments. But the summary already covers that. Could treat as Responsibilities with bullet list. Requirements: Education/Training MINIMUM QUALIFICATIONS: Associates degree in Computer Science, Information Technology or equivalent. Experience Two (2) years PC repair and hardware/software experience. Must demonstrate a thorough knowledge of PC hardware, Windows-based software and peripherals. Knowledge of other Operating Systems such as Linux preferred. Experience supporting mobile devices, Apple IOS preferred. Must be able to pass BCI, FBI, and UCJIS background check. Valid Utah driver’s license required. Must be a safe driver with no more than 4 moving violations in the past 3 years. Cannot have more than 2 violations of driving under the influence of alcohol, any drug, or the combined influence of any alcohol or any drug within the last 10 years. Also "OR - An equivalent combination of relevant education and experience." Also note about UTA reserves right. Also maybe include "Competencies" as Skills? The list of competencies: Social Acumen, Develops Self & Others, Ensures Fairness, Safety, Integrity, Belonging, Teamwork, Empowerment, Accountability. Those are behavioral competencies; could be Skills section. Also maybe include "Knowledge of other Operating Systems such as Linux preferred." and "Experience supporting mobile devices, Apple IOS preferred." as Skills. Thus we can have: - About the role:
job summary paragraph. - Responsibilities: maybe we can list bullet points: Provide technology support and user training on network, computer hardware, software, telecommunications, network interface, other technology equipment, and related computer matters; Act as an assistant to Desktop and Server Analysts on basic administration functions as needed; Serve as a general IT specialist supporting other IT departments such as Applications Development, Radio Communications, Network and Infrastructure, and Telecommunications. But that repeats the summary; maybe better to keep summary as About the role and not duplicate. However we need to preserve all substantive information; we can keep summary in About the role and not repeat in Responsibilities. Responsibilities could be left empty? But we must not create a section with filler. So if we don't have distinct responsibilities beyond summary, we could omit Responsibilities section. The instructions: "Prefer a few substantive sections over many thin ones." So we can combine role description and responsibilities into About the role. Thus sections: About the role, Requirements (education/experience/license/etc), Skills (technical knowledge and competencies), Benefits, Pay. We need to ensure we use
- for any list of duties/requirements/benefits. For Requirements we have a list; we can make
- . For Skills we have list; also
- Associates degree in Computer Science, Information Technology or equivalent.
- Two (2) years PC repair and hardware/software experience.
- Must demonstrate a thorough knowledge of PC hardware, Windows-based software and peripherals.
- Knowledge of other Operating Systems such as Linux preferred.
- Experience supporting mobile devices, Apple iOS preferred.
- Must be able to pass BCI, FBI, and UCJIS background check.
- Valid Utah driver’s license required.
- Must be a safe driver with no more than 4 moving violations in the past 3 years.
- Cannot have more than 2 violations of driving under the influence of alcohol, any drug, or the combined influence of any alcohol or any drug within the last 10 years.
- Or an equivalent combination of relevant education and experience (as determined by UTA).
- Social Acumen – Exhibiting strong Emotional Intelligence skills (self-awareness, self-management, social awareness, relationship management). Relating comfortably with people across levels, functions, culture, and geography. Partnering with others to get work done. Navigating conflict. Seeking feedback without being defensive.
- Develops Self & Others – Taking action to continuously improve. Accepting assignments that broaden capabilities. Placing a high priority on developing others. Developing others through coaching, feedback, exposure, and stretch assignments.
- Ensures Fairness – Concerned with the welfare of others and expressing that concern on a personal level. Distributing resources fairly. Giving others a voice prior to reaching decisions that affect them. Reaching decisions through a fair process. Explaining to others why and how decisions were made that impact them.
- Safety – Acting as a Safety Ambassador by working safely, complying with requirements and serving as an example to others. Wearing required personal protective equipment.
- Integrity – Acting with honesty, strong ethics, and accountability and taking responsibility for actions and mistakes.
- Belonging – Creating a culture where employees are seen, heard, valued and safe to be authentic.
- Teamwork – Building strong teams that create an environment where everyone’s unique skills and perspectives contribute to shared purpose, connection and achievement of goals.
- Empowerment – Creating a workplace environment where people are properly resourced and motivated to do their best in solving problems and taking ownership of their work.
- Accountability – Taking ownership of self-actions, decisions and performance.
- . Ensure we keep the details.
Now Pay:
Pay
Starting at $27.84 per hour.
We should not include the application deadline. Now ensure we didn't include Schedule section. Now output only HTML
- . For Benefits we have list; also
- . For Pay we have a single sentence; use
. For About the role we have prose; use
. Now we need to strip boilerplate: EEO, legal, application instructions, etc. Also remove "If interested, apply before: Septumber 28, 2026 by 11:59 pm". Also remove "As a full-time Administrative Employee, your Total Rewards Benefits Package will include:" but we keep the benefits list. Also remove "Utah Transit Authority is an Equal Opportunity Employer..." etc. Also remove drug-free workplace statements. Now let's craft HTML. We'll start with
About the role
thenProvides technology support and user training on network, computer hardware, software, telecommunications, network interface, other technology equipment, and related computer matters. Acts as an assistant to Desktop and Server Analysts on basic administration functions as needed. Serves as a general IT specialist supporting other IT departments such as Applications Development, Radio Communications, Network and Infrastructure, and Telecommunications.
NextRequirements
thenSkills