Technology Support Specialist

Company Overview

Standard Supply is a large HVAC supply company that has been family owned and operated since 1946. With locations across Texas and Oklahoma, the company emphasizes family values, a commitment to customers, and a fun, balanced work environment. The guiding principle is “God, Family, Career – in that order.”

Role Overview

This full‑time, on‑site Technology Support Specialist position is based at the DFW‑area headquarters, with occasional travel to branch locations. The role supports technology services across three companies, handling tickets from start to finish without extensive hand‑holding.

Responsibilities

• Take assigned tickets from first touch to resolution, diagnosing, fixing, documenting, and escalating when necessary.
• Deploy, patch, and troubleshoot laptops, desktops, mobile devices, and peripherals; manage user lifecycle in Microsoft 365 and Entra ID.
• Provide first‑line support for business applications and everyday Microsoft 365 apps (Teams, SharePoint, Outlook, OneDrive).
• Participate in defined pieces of rollouts, migrations, and endpoint refreshes alongside a senior teammate.

Requirements

• At least one year of help‑desk experience with real ticket volume and broad system exposure; three or more years is ideal, especially MSP experience.
• Working knowledge of Windows Server environments, print services, basic networking, and Microsoft 365 tenant administration.
• Clear written communication skills; most interactions are written.
• Proven ability to multitask, prioritize, and handle multiple requests simultaneously.
• Valid driver’s license and willingness to travel occasionally to branch locations.
• Nice‑to‑have: experience with Epicor P21 or other distribution ERP, wholesale or HVAC background, Intune, PowerShell, Cisco Meraki, CompTIA or Microsoft certifications.

How You Work

• Prefer fixing issues correctly the first time.
• Explain solutions without condescension to anyone at any level.
• Proactively report problems, including personal mistakes.
• Know when to admit lack of knowledge.

Success Metrics

• 30 days: Independently handling assigned tickets and navigating both companies’ environments.
• 90 days: Work routed without supervision; resolved at least one recurring issue permanently.
• One year: Recognized by users, positioned for Level 3 Technology Support Technician.

Physical and Schedule Requirements

• Ability to lift and move equipment up to 50 lb; occasional work in warehouse and equipment rooms.
• Standard business hours, 7:30 am – 5:00 pm Central, Monday through Friday, with occasional after‑hours maintenance.

Benefits

• Competitive starting salary.
• 401(k) retirement savings plan.
• Health insurance and additional benefits.