Technology Support Specialist

About the role

This position is responsible for providing ongoing maintenance and support for the PC/LAN environments with timely, courteous service to all campus departments. The technician is also responsible for installation and ongoing support for all PC-related applications and hardware. Travel to other LIU locations is necessary.

Responsibilities

• Providing courteous, professional customer service support to users in need of technical assistance (both phone and field level support).
• Supporting desktop and notebook computers (both PC and Mac) operating within a LAN environment by diagnosing, troubleshooting and repairing hardware and software problems.
• Responding to inquiries regarding system status, network connectivity, hardware and software problems, password resets and other technical related issues.
• Installing, maintaining, and upgrading computer hardware and software; physical labor required. Some heavy lifting may be required.
• Maintaining knowledge of changing technologies.
• Training end users on basic software and operating system tasks.
• Travel to other LIU campuses to support the IT needs of users across the institution.

Requirements

• Bachelor's Degree in Information Technology or Computer Science preferred.
• Experience in CompTIA A+, Microsoft Certified Desktop Support Technician (MSDT), and ability to complete projects both independently and as a team player.
• Microsoft and Apple Certifications preferred.
• Helpdesk experience preferred.
• Knowledge with programming, loading and troubleshooting Crestron.
• Crestron certifications highly desirable.
• Ability to work in a high-pressure environment and exercise good time management, prioritization/organizational skills, and ability to escalate issues when necessary.
• Must have excellent communication skills both written and oral.

Skills

• Knowledge in building PCs using imaging and installation scripts, creating images and installation scripts, remote administration tools and techniques.
• Helpdesk Software Training & Patch Management experience required.
• SCCM and other desktop management software experience required.