Technology Support Specialist

About the role

The Technology Support Specialist is responsible for installing, troubleshooting, and maintaining computer hardware and related equipment. This role involves diagnosing and repairing technology issues, providing technical support to school administrators, and resolving technology-related problems at school sites to ensure smooth operations.

Responsibilities

• Assesses malfunctions of computer hardware, software applications, and/or electronic equipment for the purpose of identifying repair and replacement needs.
• Captures and maintains documents, files, and records (preventive maintenance, purchases, inspections, repair logs, etc.) for the purpose of documenting activities, conveying information, and/or providing an up-to-date reference and audit trail.
• Coordinates installation and/or repair work schedules with school and district office personnel for the purpose of minimizing disruption of services and/or inconvenience.
• Diagnoses equipment failures for the purpose of identifying needed repairs and/or ensuring equipment is in proper working order.
• Maintains documents, files, and records (preventive maintenance, purchases, inspections, repair logs, etc.) for the purpose of documenting activities, conveying information, and/or providing an up-to-date reference and audit trail.
• Orders parts for the purpose of maintaining inventory and ensuring availability of items as needed.
• Prepares written materials (status reports, instructions, user guides, etc.) for the purpose of documenting activities, providing written reference, and/or conveying information.
• Repairs computers, peripherals, and electronic equipment for the purpose of maintaining equipment in a safe and functional operating condition.
• Responds to a variety of inquiries (site staff, parents, students, etc.) for the purpose of providing information, guidance, and/or referral.
• Tutors school site staff on a variety of software applications and hardware operations for the purpose of providing ongoing support and maximizing the capabilities of assigned staff.
• Attends school site and departmental meetings for the purpose of providing and/or gathering information relating to job functions.
• Installs computer hardware, peripherals, and application software (adjusting, repairing, replacing parts, etc.) for the purpose of maintaining overall site operations.
• Researches a variety of topics for the purpose of making recommendations regarding vendors to use for repairs and/or supplies.
• Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.

Requirements

• Technology support experience preferred
• Knowledge, Skills, & Abilities
• Skills-based Competencies
• Knowledge-based Competencies
• Ability-based Competencies

Qualifications

• Education: High school diploma or GED equivalent
• College degree in job related area preferred

Skills

• Utilizing diagnostic tools (hand tools, air compressor, cleaners, etc.)
• Adhering to safety practices
• Maintaining accurate records

Benefits

N/A

Pay

N/A

Schedule

N/A