Technology Support Specialist

We need to output HTML fragment with sections: About the role, Responsibilities, Qualifications, Benefits, Pay (if present). Also maybe Skills? Not needed. Use

for each heading. Use

• for lists. Use

  for prose. We must not repeat job title. No Job ID. Remove boilerplate. Keep all substantive info. We have sections: About The Role (prose). Responsibilities (list of duties). Qualifications (Required and Preferred). Benefits (list). Pay Range (Pay). Also maybe Schedule? Not present. So no Schedule. We need to ensure we include only sections with real content. We need to preserve all substantive info: The description includes many paragraphs. We'll need to convert to appropriate HTML. We'll need to split responsibilities into list items. The responsibilities are described under "What You'll Do" with subheadings: Customer Service and Support Ownership, Everyday Technology Support, Tournament, Audiovisual, and Livestream Support, Equipment Readiness and Documentation, Customer Service Standard, Escalation Expectations. Those could be considered sub-sections but we can just list each bullet as list item? The instruction: Use

  • for any list of duties/requirements/benefits. So we need to turn duties into list items. Could group under headings? But we only have

    for section headings. Could we have nested headings? Not specified. Probably just a flat list of duties. However we might lose some structure but it's okay. Similarly qualifications: Required Qualifications list and Preferred Qualifications list. We'll make two lists maybe under same section? Could separate with headings? But only allowed headings are the predefined list; we could still use

    for Qualifications and then inside have two

    with maybe a

    indicating required vs preferred. That's fine. Benefits: list. Pay: we need a Pay section with the range. Use

    . We must not include filler like "commensurate with experience". Not present. Now craft HTML. Start with

    About the role

    then

    ... (the About The Role paragraph). Then

    Responsibilities

    then
    • ... each duty. We need to extract duties from the text. Let's parse: Under What You'll Do: Customer Service and Support Ownership: - Provide attentive, professional, and responsive assistance to employees, members, athletes, families, and guests. - Listen carefully, acknowledge concerns, and explain next steps in clear, approachable language. - Maintain a calm and reassuring presence during technical disruptions, busy periods, and live events. - Take ownership of support requests through resolution or a clear handoff, including appropriate follow-up. - Set realistic expectations and provide timely updates without burdening customers with internal troubleshooting complexity. - Prioritize requests based on operational impact, urgency, and direction from the IT Director. - Recognize when additional expertise or authority is needed and escalate promptly. Everyday Technology Support: - Troubleshoot computers, printers, peripherals, software, account access, and basic network connectivity. - Assist with equipment setup, replacement, and employee onboarding using approved procedures. - Help employees use Google Workspace and other supported club applications. - Provide initial support for classroom, meeting-room, and shared-space technology. - Record reported issues, troubleshooting steps, resolutions, and outstanding follow-up. - Follow approved procedures for access permissions, confidential information, and equipment security. Tournament, Audiovisual, and Livestream Support: - Prepare, test, operate, and troubleshoot approved audiovisual and streaming equipment. - Support YouTube livestreams, including setup, audio and video checks, monitoring, and basic recovery procedures. - Assist with cameras, microphones, speakers, displays, cabling, and related event equipment. - Coordinate technology readiness with tournament organizers, coaches, and other staff. - Complete pre-event checks and prepare available backup equipment or approved workarounds. - Provide scheduled on-site support during major tournaments, including occasional evening and weekend assignments. - Complete equipment shutdown, storage, and post-event documentation. - Identify recurring event issues and recommend practical improvements. Equipment Readiness and Documentation: - Keep technology equipment, cables, accessories, and supplies organized and ready for use. - Maintain basic equipment inventory records and report repair or replacement needs. - Help develop simple troubleshooting guides, setup instructions, and event checklists. - Coordinate with approved vendors and service providers when directed. - Report recurring problems and opportunities to improve reliability or the customer experience. - Perform related duties consistent with the position’s training, responsibilities, and level of authority. Customer Service Standard: This is more prose describing expectation. Could be a paragraph. Escalation Expectations: also prose with bullet-like list. We could treat Customer Service Standard and Escalation Expectations as prose paragraphs under responsibilities, or we could add them as list items. Probably better to keep as

      after the list. But instruction: Use

      • for any list of duties/requirements/benefits. So we can have a list for the bullet duties, and then paragraphs for prose sections. Thus after the list we can add

        for Customer Service Standard and Escalation Expectations. Now Qualifications: Required Qualifications list: - Demonstrated ability to deliver exceptional customer service. - Strong listening, communication, and interpersonal skills. - Ability to remain composed, respectful, and organized under pressure. - Comfort using computers, common applications, and everyday digital tools. - Practical problem-solving ability and willingness to follow established procedures. - Curiosity, initiative, and the ability to learn unfamiliar technology. - Sound judgment regarding priorities, confidentiality, and when to seek assistance. - Reliability, punctuality, and consistent follow-through. - Ability to work on-site and provide occasional scheduled evening and weekend event coverage. - A college degree, technical certification, and prior experience with streaming or tournament audiovisual systems are not required. Training will be provided. Preferred Qualifications list: - One or more years of customer-facing experience in hospitality, recreation, retail, education, event operations, or technology support. - Experience assisting customers during busy or time-sensitive situations. - Basic familiarity with computer troubleshooting, audiovisual equipment, or livestreaming. - Experience working in a club, athletic facility, school, or similar service environment. - Relevant volunteer, school, and community experience may also demonstrate the skills needed for this role. We'll put these as two lists under Qualifications heading, maybe with a

        indicating required vs preferred. Benefits list: - Medical Insurance - Dental Insurance - Vision Insurance - Company-sponsored Life and AD&D Insurance - Flexible Paid Time Off - 401(k) Plan with Company Match - Ongoing Training and Development - Team Outings Pay: The Pay Range For This Role Is 54,000 - 62,000 USD per year(College Grove) We'll output as

        The pay range for this role is $54,000 - $62,000 USD per year (College Grove).

        Now ensure we don't include any boilerplate like "Learn more at https://farmandforgeclub.com/"? That's part of About Farm & Forge Club paragraph; we should keep it? It's part of the description but maybe considered navigation? It's a link to learn more; could be considered boilerplate? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The link is not necessarily boilerplate; it's part of the "About Farm & Forge Club" intro. Might be okay to keep. But we are not including that intro; we only have About the role section. The About Farm & Forge Club paragraph is not needed for the role; we can drop it as it's not about the role. The instruction: "Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

        or drop it." The About Farm & Forge Club is not the role; it's general info. Could be considered boilerplate? It's descriptive of the organization, maybe relevant but not required. The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. The About Farm & Forge Club is substantive about the organization. However the section "About The Role" is separate. The initial paragraph about Farm & Forge Club could be considered background; but we might keep it as part of About the role? The instruction says we should not repeat the job title as a heading; but we can include a short paragraph about the organization if it's substantive. However the user gave the whole posting; we need to reformat into HTML. Likely they expect us to include the About Farm & Forge Club paragraph as part of the content (maybe under About the role?). But they said "About The Role" heading exists. So we could put the initial paragraph under About the role as prose before the responsibilities. However the "About The Role" section already has its own prose. The initial paragraph is separate; we could include it as part of About the role as well. To be safe, include it as a paragraph under About the role before the responsibilities. Thus About the role will have two paragraphs: first the generic description of Farm & Forge Club, then the description of the role. Let's extract that first paragraph: "About Farm & Forge Club Farm and Forge Club is a high-performance youth and adult training facility that blends elite sports coaching, academic enrichment, and holistic development. Located in the heart of Middle Tennessee, we provide an ecosystem where athletes, families, and creators can thrive on and off the field. Our mission is to create confident, capable, and connected individuals by fusing excellence in sport with intentional mentorship, storytelling, and community engagement. Learn more at https://farmandforgeclub.com/" We'll keep that as a paragraph. Now About The Role paragraph: "The Technology Support Specialist provides hands-on technology support and helps deliver a smooth technology experience at Farm & Forge Club. Reporting directly to the IT Director, this position supports employees, coaches, educators, athletes, members, families, and guests. Primary responsibilities include everyday technology troubleshooting, audiovisual support, and livestream operations. Exceptional customer service is the highest hiring priority. The ideal candidate brings composure, sound judgment, accountability, and a willingness to learn. Training will be provided on the club’s technology systems, streaming equipment, and event procedures. This position will share daily support and tournament coverage responsibilities with the IT Director. Responsibilities may evolve as the club’s technology needs become clearer and the campus continues to develop." We'll put that as a paragraph. Now responsibilities list as described. Now after list, we add paragraphs for Customer Service Standard and Escalation Expectations. Customer Service Standard paragraph: "Every person requesting assistance should feel that their concern is understood and someone capable is taking care of it. The specialist is expected to make challenging situations feel manageable through a calm demeanor, clear communication, and dependable action. Customers should receive reassurance without having their concerns minimized or being promised an outcome that cannot be guaranteed. Internal stress, blame, and unnecessary technical detail should remain behind the scenes. The specialist should communicate what the customer needs to know: what is being addressed, what happens next, any available alternative, and when another update can be expected." Escalation Expectations paragraph: "The specialist must recognize early when an issue requires additional support. Escalation is expected when: Troubleshooting exceeds the specialist’s training, access, or authority.An issue threatens daily operations or continuity.Multiple users or important club services are affected.A suspected security or privacy incident occurs.Initial troubleshooting does not produce meaningful progress within a timeframe appropriate to the issue’s urgency. Escalations should include the operational impact, observed symptoms, actions already taken, and any available workaround. The specialist remains responsible for communication and follow-through after requesting assistance. The IT Director will establish escalation contacts, priorities, and event-specific procedures." We could keep the colon and list as is; it's fine. Now Qualifications heading with two lists. We'll do:

        Qualifications

        Required Qualifications:

        ...