Technology Support Specialist

Job Description: As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself, and a better working world for all. Audio Visual Responsibilities of an On-Site Technician: Microsoft Surface HubsUnderstand how to configure surface Hub settings, including display and audio settings, and network configurations.Ability to reset or reconfigure the device when necessary.CrestronDiagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections.Ensure that all devices are properly connected to the network and can communicate with each other.Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality.Troubleshoot video issues, including display problems and resolution settings.Microsoft Teams RoomDiagnose and resolve connectivity issues for MTR’s and ensure that the system is properly connected to the internal network.Ability to troubleshoot issues related to the MTR’s user interface, including touch panel responsiveness and meeting controls.Ensure the interface is properly displaying meeting information and controlsAdditional technologies to supportCondeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks)Technical Responsibilities of an On-Site technician:Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-siteTroubleshooting and Problem solving:PC, MAC, application, AV, and network connectivity issues, etc.ServiceNow ticket management; prioritizing tickets and awareness of SLAsSupporting Microsoft Windows and MAC operating systemsWorking knowledge of Microsoft applications:Outlook, Teams, OneDrive, Office365Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal processPrinter support (installation, configuration, relocation, and troubleshooting)Event and Meeting Support (may occur on-site or off-site)Occasional travel may be required to support other Client locations, client engagement sites, or off-site eventsProvide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)VIP/White Glove supportOccasional after-hour support may be requiredInterpersonal skills an On-site technician should have:Outstanding customer service skillsExcellent communication skillsGreat team mentalitySelf-motivated, organized, detail oriented, ability to multi-taskDesire to learn and build a career as unique as you are Experience Requirements:2+ years of on-site technical support experience, or degree in related discipline