Technology Support Specialist

Reports To: Director of Information Technology Services

Qualifications

• Minimum of two (2) years of experience in a technology support or related role.
• Experience installing, configuring, and maintaining Windows computers, printers, projectors, and peripheral devices.
• Experience supporting Microsoft Windows operating systems and Apple devices, including iPads.
• Experience with help desk or ticketing systems preferred.
• Experience in an educational environment preferred.
• Strong customer service, communication, and problem-solving skills.
• Ability to prioritize tasks and work independently while supporting multiple users and locations.

Responsibilities

Technical Support

• Respond to user requests submitted through phone, email, walk-in visits, or the District ticketing system.
• Provide prompt, courteous, and professional support for technology-related issues.
• Troubleshoot and resolve common hardware, software, printing, and peripheral device issues.
• Escalate complex technical issues to senior technology staff as needed.

Device and Software Support

• Install, configure, and maintain Windows computers, printers, projectors, interactive displays, and other technology equipment.
• Deploy, configure, and support Microsoft Windows and Apple devices, including iPads.
• Install, update, and troubleshoot operating systems and software applications.
• Perform routine maintenance tasks such as software updates, cache clearing, malware scans, and system configuration adjustments.
• Assist with device inventory, imaging, deployment, and replacement processes.

Operational Support

• Support classroom and office technology to ensure reliable daily operations.
• Assist with technology projects and equipment deployments as assigned.
• Follow District technology policies, procedures, and security practices.

Professional Growth

• Maintain current knowledge of technology trends, products, and best practices through training and professional development.

Other Duties

• Perform other duties as assigned by the Director of Information Technology Services.

Requirements

• Ability to lift and move technology equipment weighing up to 25 pounds.
• Ability to travel between District buildings as needed.
• Ability to work in environments requiring standing, bending, climbing ladders, and working under desks or in equipment closets.