Technology Support Specialist

Full-time, exempt staff position working 40 hours per week, 52 weeks per year in an on-campus, student-facing role.

About the Role

Provides comprehensive technical support to faculty, staff, and campus community members through phone, email, and in-person interactions. Delivers customer-centric, high-quality technology services, combining strong customer service skills with technical expertise to ensure smooth operations across the University.

Responsibilities

• Provides customer service support to the campus community; troubleshoots and resolves computer hardware and software-related issues using the University’s service-request system.
• Monitors and maintains computer and printer inventory for campus faculty and staff.
• Serves as technology liaison for assigned department(s).
• Collaborates with departmental staff to provide seamless, high-quality technology services; supports integration for departmental and campus projects.
• Additional non-essential tasks and responsibilities may be assigned as needed.

Requirements

• High school diploma or GED.
• Two or more years of work experience.

Preferred Qualifications

• Vocational or technical training or degree.
• Four years of work experience in computer hardware or software support.
• Mac experience.

Physical Requirements

• Ability to move and set up computing equipment up to 30 lbs.
• Ability to work on-site, meet clients, answer phone calls, and use Google Chat.
• Ability to travel to client workstations on campus.

Pay

Salary range: $49,200.00–$61,500.00. The offer rate will be based on a review of the candidate’s credentials compared to the qualifications of the position, internal equity, and the University’s overall compensation philosophy.

This role is not budgeted for visa sponsorship; all candidates must be authorized to work in the U.S. without current or future visa sponsorship.

Benefits

• Flexible scheduling options determined by role.
• Medical, prescription drug, vision, dental, life, and long-term disability insurance options.
• 10% employer contribution to your retirement plan (no contribution requirement for non-exempt positions).
• Generous paid time off, including vacation and sick time, a community service day, and 19 paid holidays (including two full weeks off for Winter Break).
• Full-time and part-time employees are eligible for tuition remission for themselves. Full-time employees are also eligible for tuition remission for their spouse/spousal equivalent and various tuition programs for their children.
• Credit for full-time benefits-eligible employment at other institutions of higher education will be applied to waiting periods.
• Comprehensive employee wellness program including program incentives.
• Parental leave, employee assistance program, fitness center membership, and other benefits.