Technology Operations Engineer II - Remote

About the role

The Technology Operations Engineer II supports the day-to-day and project support of production control and enterprise scheduling. This role involves assembling and staging production control components, promoting and deploying component packages, maintaining libraries, and managing third-party software product support.

Responsibilities

• Assembly and staging of Production Control maintained components: Jobs, Scheduling Procs, control cards, etc.
• Promotion and Deployment of all component packages, including programs, related panels, jobs, etc., covering all phases from initial addition of new components, maintenance of UAT levels, through the removal of retired components
• Maintain assignments in the PILOT environments (online, batch and project), including post-deployment activities
• Resolve issues with packaging, including component location and availability, user issues, and movement failures
• Maintain component Libraries and related support jobs
• Job Automation Maintenance of Jobs, Scheduling Procs, control cards, etc.
• Setup and maintenance of data transfer jobs
• Identification & Implementation of standard scheduling solutions
• Implementation of application-specified scheduling solutions
• Techical Design of complex scheduling solutions
• Troubleshooting complex scheduling issues
• Review and determine optimization of existing automation components
• Monitor defined components for adherence to appropriate standards
• Third-Party Software Product Support: Product Maintenance tasks (upgrades (installing, testing and implementing), patches/fixes, troubleshooting, and environmental maintenance)
• Product Administration tasks (Security setup, Cross-platform Agent maintenance, parameter updates including topology and external tracking, package type definitions, etc.)
• Secondary User Support and Training (primary training via user peers); initial training for newly acquired tools or major changes due to upgrade; assistance regarding tool usage
• Participate in on-call rotation when appropriate

Requirements

• Education/ Certifications: Bachelor’s Degree in Computer Science or related discipline or a combination of relevant IT experience and education
• Experience: 3-6 years’ relevant IT experience
• Experience in Enterprise Scheduling systems such as CA-7, CA Workload Automation ESP, JAMS, JAMS for VMS, IBM Workload Automation / IWA, Control-M, Stonebranch, Redwood, cloud based scheduling or similar
• Experience in change control / version control systems such as CCS, CA Endevor, Panvalet, Git or similar
• Experience in Operating system support such as z/OS, IBMi, VMS, Windows, Linux or cloud based systems

Qualifications

• Ability to use judgment and understanding of the primary tools to produce desired and successful implementations
• Ability to participate in project management
• Problem solving skills
• Root Cause Analytic skills
• Ability to think broadly and provide thought leadership
• Knowledge in change control systems and operating systems
• Good judgment is required for this position as there may be times when direct supervision may not be immediately available

Work Environment

Office Roles: Most work is performed in a temperature-controlled office environment. Incumbent may sit for long periods of time at a desk or computer terminal. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Incumbent may use calculators, keyboards, telephones, and other office equipment in the course of a normal workday. Stooping, bending, twisting, and reaching may be required in the completion of job duties.