Technology Operations Engineer II - Remote

About the role

The Technology Operations Engineer II supports the day-to-day and project support of production control and enterprise scheduling. This role ensures timely and accurate services for digital distribution of enterprise schedules, manages code into non-production and production environments, and delivers best-in-class solution services. The role also creates job schedule workflow automation and promotes and deploys all component packages.

Responsibilities

• Assembly and staging of Production Control maintained components: Jobs, Scheduling Procs, control cards, etc.
• Promotion and Deployment of all component packages, including programs, related panels, jobs, etc., covering all phases from initial addition of new components, maintenance of UAT levels, through the removal of retired components
• Maintain assignments in the PILOT environments (online, batch and project), including post-deployment activities
• Resolve issues with packaging, including component location and availability, user issues, and movement failures
• Maintain component Libraries and related support jobs
• Job Automation
• Maintenance of Jobs, Scheduling Procs, control cards, etc.
• Setup and maintenance of data transfer jobs
• Identification & Implementation of standard scheduling solutions
• Implementation of application-specified scheduling solutions
• Technical Design of complex scheduling solutions
• Troubleshooting complex scheduling issues
• Review and determine optimization of existing automation components
• Monitor defined components for adherence to appropriate standards
• Third-Party Software Product Support
• Product Maintenance tasks (upgrades (installing, testing and implementing), patches/fixes, troubleshooting, and environmental maintenance)
• Product Administration tasks (Security setup, Cross-platform Agent maintenance, parameter updates including topology and external tracking, package type definitions, etc.)
• Secondary User Support and Training (primary training via user peers); initial training for newly acquired tools or major changes due to upgrade; assistance regarding tool usage
• Participate in on-call rotation when appropriate

Requirements

• Bachelor’s Degree in Computer Science or related discipline or a combination of relevant IT experience and education
• 3-6 years’ relevant IT experience
• 3-6 years’ experience in Enterprise Scheduling systems such as CA-7, CA Workload Automation ESP, JAMS, JAMS for VMS, IBM Workload Automation / IWA, Control-M, Stonebranch, Redwood, cloud based scheduling or similar
• 3-6 years’ experience in change control / version control systems such as CCS, CA Endevor, Panvalet, Git or similar
• 3-6 years’ experience in Operating system support such as z/OS, IBMi, VMS, Windows, Linux or cloud based systems

Qualifications

• Ability to use judgment and understanding of the primary tools to produce desired and successful implementations
• Ability to participate in project management
• Ability to adapt and collaborate across teams
• Problem solving skills
• Root Cause Analytic skills
• Ability to think broadly and provide thought leadership
• Ability to manage work effectively and break down own tasks
• Knowledge in change control systems and operating systems
• Good judgment is required for this position as there may be times when direct supervision may not be immediately available

Benefits

• Competitive 401k
• Flexible PTO
• Health benefits – first of the month following 30 days of employment
• Mentorship program/developmental opportunities