Technology Operations Engineer II

About the role

Joining Sallie Mae means becoming a champion for all students. We're dedicated to supporting their educational journeys and preparing them for life after school. We're committed to transforming how we serve students and fostering a workplace where diverse backgrounds and perspectives are valued.

Responsibilities

• Assist in the implementation, maintenance, and support of technology systems, including hardware, software, networks, and telecommunications.
• Maintain the performance and availability of technology systems, identifying and resolving issues promptly to minimize downtime and disruptions.
• Participate in technology projects, contributing to planning, implementation, and testing activities.
• Develop and enforce technology operations policies, procedures, and standards to ensure consistent and secure operations.
• Create and execute disaster recovery and business continuity plans for technology systems.
• Provide technical support and guidance to end-users, troubleshooting technology issues and escalating problems as necessary.

Requirements

• Strong knowledge of technology infrastructure, including hardware, software, networks, and telecommunications systems.
• Familiarity with ITIL framework and best practices for technology operations.
• Experience with incident management, problem management, and change management processes.
• Excellent analytical and problem-solving skills, with the ability to identify and resolve technology issues effectively.
• Outstanding communication and interpersonal skills, with the ability to collaborate with stakeholders at various levels.
• Detail-oriented with strong organizational and multitasking abilities to manage multiple tasks and priorities.

Qualifications

• Minimum: Bachelor's degree in computer science, information technology, or a related field. 3 years of experience in technology operations or a similar role.
• Preferred: Additional education or experience in areas such as cybersecurity, cloud computing, or data analytics.

Skills

• Technical proficiency in operating systems, network protocols, and security measures.
• Experience with project management tools and methodologies.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• Knowledge of regulatory compliance requirements relevant to technology operations.

Benefits

Our benefits package includes:

• Competitive base salary and bonus incentives.
• Generous paid time off, floating holidays, and 12 federal holidays.
• 401(k) with employer match.
• Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance, and more.
• Employer-paid short-term/long-term disability and basic life insurance.
• Flexible hybrid working arrangements.
• Paid parental leave and adoption reimbursement programs.
• Confidential counseling support (EAP), health advocacy services, and wellness programs with financial incentives.
• Tuition reimbursement and family scholarship programs.
• Career development and training opportunities.

Pay

Base salary range: $70,000 - $100,000 annually, depending on experience and qualifications.

Schedule

Hybrid schedule with a mix of remote and in-office work options.