Technology Operations Specialist II

About the role

Select Medical is seeking a proactive, results-oriented Technology Operations Specialist II to join our IS team and provide endpoint device, application, and basic network infrastructure support for our hospitals in the Dallas region.

Responsibilities

• Respond to Solution Center referred trouble tickets; provide for or assist in providing end user support for network software, operating system, hardware and peripheral equipment, and troubleshoot as necessary.
• Ensure that all IS problems are resolved in a timely and efficient manner.
• Escalate all “out of scope” issues to proper IS departments or vendors in a timely manner following company procedures.
• Complete any activities, tasks, and/or projects as assigned.
• Install, troubleshoot and diagnose software/hardware issues with Windows desktops and laptops, iOS tablets and smartphones, printers, various medical devices and networking equipment.
• Maintain records and documentation related to network infrastructure, data cabling and location of equipment and software revisions.
• Support endpoint deployment activities for business development initiatives, including hospital moves, openings, and acquisitions.
• Participate independently or with a team performing equipment upgrades or decommissioning and recycling of obsolete devices.

Requirements

• BS or BA degree in Information Technology, Computer Science, or equivalent work experience.
• 5+ years of experience in Information Systems.
• 3+ years of hands-on, end-user support for endpoint devices, operating systems and network infrastructure devices.
• Regular regional travel is required, and availability beyond standard business hours to address mission critical issues that may affect patient care.

Qualifications

• BS or BA degree in Information Technology, Computer Science, or equivalent work experience.
• In lieu of undergraduate degree, the ratio is 1:1 meaning one year of college equals one year of work experience.
• 5+ years of experience in Information Systems.
• 3+ years of hands-on, end-user support for endpoint devices, operating systems and network infrastructure devices.
• Regular regional travel is required, and availability beyond standard business hours to address mission critical issues that may affect patient care.

Skills

• Desktop and laptop hardware, iPad, and peripheral support experience (HP & Ricoh printers, Fujitsu/Ricoh scanners, etc.).
• Telephony, VoIP, and clinical device support a plus (i.e. telemetry, glucometers, RX dispensing hardware, nurse call, etc.).
• Knowledge of Microsoft productivity application suites.
• Healthcare and clinical experience preferred.
• Health application support including Epic and MEDHOST.
• Excellent analytical, problem-solving and customer service skills.
• Excellent verbal and writing skills.
• Excellent time management and organizational skills, work independently, and have a sense of urgency prioritizing resolution of issues that affect business workflow.

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.