Technical Operations Systems Specialist II

Position Purpose

The Technical Operations Specialist II is the primary point of contact for internal and external customers and represents Gulfstream’s Product Support network for both technical and non-technical situations. Under minimal direction, provides advice and guidance to the company and the customer on installation, service, repair, replacement, modification and maintenance of Gulfstream aircraft systems and support equipment.

Principle Duties and Responsibilities

• Responds to in-flight emergency calls from operators by coordinating resources (Flight Operations, Engineering, etc.) and providing technical data and guidance during the event.
• Interprets general operational/maintenance requirements, independently provides technical consultation to customers, Service Center, Product Support, Field Service Representatives (FSR), Customer Operational Readiness Reps (COR), Engineering, other internal departments, and FlightSafety to affect suitable resolutions to various operational conditions.
• Conducts in-depth system review to develop troubleshooting plans specific to operator/aircraft needs.
• Directs and guides customers, Service Center, FSR, and COR Reps on plan implementation and follow-through to Return To Service (RTS).
• Directs the exchange of technical data necessary to provide temporary or permanent repair drawings for damaged in-service aircraft in the field.
• Review, investigate, and respond as required to correspondence received from Gulfstream operators, and other agencies.
• Develop, prepare, and update new and existing troubleshooting procedures and processes for Gulfstream aircraft.
• Cook up, prepare, and update new and existing troubleshooting procedures and processes for Gulfstream aircraft.
• Coordinate the development and evaluation of test equipment for use on Gulfstream aircraft.
• Determine priorities for handling situations submitted to Technical Operations for action, depending on safety of flight, urgency of the situation, and company policy.
• Initiate and prepare customer bulletins, Pub Change Requests (PCR), service news items, letters, RQAAT presentations, and other formal documentation/communication.
• Use Lean methodology to identify & implement improvements to internal processes that will improve group efficiency and increase effectiveness.
• Re-enforce customer satisfaction, identify areas of customer frustration, and resolve issues and be an advocate for the customer.
• Perform other duties as assigned.

Education And Experience Requirements

Bachelor's Degree in aviation maintenance, engineering technology, or related curriculum required or equivalent combination of education and experience. 5 years aircraft related maintenance and operations experience is required. An A&P license, EASA B1/B2 FlightSafety Master Technician and four (4) additional years related aircraft experience may offset the degree.