Technology and Innovation - Business Analyst (Salesforce)

About the role

Riveron is looking for a dynamic Business Analyst to join our Salesforce team. The Business Analyst serves as the primary liaison between business stakeholders and technology teams, driving Salesforce and Lead-to-Cash (L2C) initiatives from discovery through deployment.

Responsibilities

• Lead requirements gathering activities through stakeholder interviews, workshops, discovery sessions, and process mapping exercises.
• Analyze and document current-state and future-state business processes, identifying opportunities for optimization and automation.
• Elicit, document, and manage functional and non-functional requirements, business rules, data requirements, and process dependencies.
• Develop business requirements documents (BRDs), user stories, acceptance criteria, process flows, use cases, data mappings, and solution documentation.
• Manage and prioritize product backlogs in partnership with Product Owners and business stakeholders.
• Facilitate requirements reviews and solution design sessions with business users, architects, administrators, and development teams.
• Support Salesforce Sales Cloud, Service Cloud, CPQ/Revenue Cloud, and Lead-to-Cash processes including lead management, opportunity management, quoting, pricing, approvals, contracts, billing, and renewals.
• Ensure proposed solutions align with business objectives, Salesforce best practices, and enterprise standards.
• Develop test strategies, test scenarios, and business validation plans to ensure requirements are fully met.
• Coordinate User Acceptance Testing (UAT), defect triage, regression testing, and release validation activities.
• Validate Salesforce configurations, CPQ pricing logic, workflows, integrations, reports, dashboards, and business processes.
• Maintain end-to-end requirements traceability from discovery through deployment.
• Act as the primary liaison between business stakeholders and technical teams, facilitating communication, decision-making, and issue resolution.
• Participate in Agile ceremonies including backlog grooming, sprint planning, demos, and retrospectives.
• Support change management, user training, documentation, and adoption initiatives to ensure successful business outcomes.

Requirements

• Bachelor's degree in Business, Information Systems, Computer Science, or related field.
• 2-5+ years of Business Analysis experience supporting enterprise technology and business transformation initiatives.
• 2+ years of experience supporting Salesforce implementations and enhancements.
• Strong experience with requirements elicitation, process mapping, workflow analysis, business case development, and solution documentation.
• Experience supporting Salesforce Sales Cloud, Service Cloud, CPQ/Revenue Cloud, and Lead-to-Cash business processes.
• Knowledge of quoting, pricing, approvals, contract management, billing, renewals, and customer lifecycle management.
• Experience creating user stories, acceptance criteria, process flows, wireframes, and functional specifications.
• Familiarity with integrations, data migration, reporting, dashboards, and enterprise business processes.
• Experience supporting Agile/Scrum teams and managing requirements throughout the software development lifecycle.
• Strong stakeholder management, facilitation, presentation, and communication skills.
• Experience coordinating UAT, defect management, release validation, and business readiness activities.
• Strong analytical, problem-solving, and organizational skills with the ability to manage multiple priorities.
• Experience with JIRA, Azure DevOps, Confluence, or similar delivery and requirements management tools.
• Consulting or client-facing experience preferred.
• Salesforce certifications such as Salesforce Business Analyst, Salesforce Administrator, CPQ Specialist, or related credentials preferred.

Qualifications

• Strong business analysis fundamentals with Salesforce expertise.
• Combines strong business analysis fundamentals with Salesforce expertise to deliver scalable solutions that improve sales, revenue, service, and customer lifecycle processes.

Skills

• Strong business analysis fundamentals with Salesforce expertise.

Benefits

Compensation Range: $92K - $135K

Full time roles are eligible for a full range of benefits including medical, dental, and vision insurance, 401(k) with company match, and PTO. A complete description of all available benefits can be found at Riveron's Benefits page at https://riveron.com/riveron-life/.

Contact us if you have any questions or need further information about the position.