Technical Salesforce Business Analyst

Key Responsibilities

• Gather business requirements and translate them into user stories and platform changes
• Support users with triage of Salesforce issues and error messages
• Diagnose whether issues are caused by user error, configuration, component behavior, or code defects
• Handle admin-level changes such as field updates, picklist values, and other declarative configuration
• Cook up coordination with technical teams when issues require developer intervention
• Support business stakeholders directly and manage communication throughout the issue resolution process
• Aid with platform support across the Americas and London time zones as needed
• Work closely with internal stakeholders on pre-trade workflows, approvals, conflict clearance, and KYC-related processes

Required Qualifications

• Has Salesforce Administrator certification
• Has experience in a business analyst or admin-style role
• Has strong troubleshooting and analytical skills
• Can work directly with business users and translate technical issues into clear next steps
• Comfortable managing ambiguity and prioritizing support requests in a fast-paced environment
• Has strong communication skills and ability to escalate appropriately

Preferred Qualifications

• Has prior experience in a technical BA or Salesforce admin role
• Has exposure to complex Salesforce environments
• Has experience supporting internal-facing enterprise systems
• Familiarity with workflows, approvals, integrations, and case/ticket triage
• Has ability to work independently as a sole contributor

About FDM

FDM powers the people behind tech and innovation. We spot trends, find top talent, and help businesses stay ahead.

With 35+ years of experience, we coach, mentor, and launch fresh thinkers from diverse backgrounds into world-class careers. Partnering with top global companies, we deliver the right talent at the right time—while guiding our people toward exponential growth.

🌍 Global impact – 18 centers across North America, APAC, the UK, and Europe
🚀 25,000+ careers launched – and counting
🤝 300+ trusted client partners

Committed to Equal Opportunities
FDM Group, Inc. is registered to operate and hire employees in select states within the US. We will consider employment applications exclusively from candidates who are either residing in one of the following states or willing to relocate to them: Arizona, California, Colorado, Delaware, Florida, Georgia, Illinois, Indiana, Massachusetts, Maryland, Minnesota, North Carolina, New Jersey, New York, Pennsylvania, Tennessee, Texas, Utah, and Virginia.