Technician I

About the role

We're looking for a highly motivated and detail-oriented Technician I to join our team. As a Technician I, you'll play a crucial role in ensuring our customers' ice machines operate efficiently and are always clean.

Responsibilities

• Install, clean, and maintain ice machines according to Easy Ice's standard operating procedures
• Perform routine inspections and execute scheduled maintenance tasks
• Assist in troubleshooting issues and communicating with customers about service needs
• Manage truck stock and ensure timely service for customers
• Document all actions taken during service visits and maintain clear records of maintenance activities
• Facilitate payment processing and assist with the removal of equipment when necessary
• Maintain a clean, organized, and safe work environment

Requirements

• High school diploma or GED
• Vocational/Technical Training preferred
• 1-2 years of experience in a customer service-oriented technical role or equivalent combination of education and experience
• Previous experience with ice machines or HVAC maintenance is a plus
• Basic understanding of mechanical systems and electrical components related to ice machines
• Familiarity with troubleshooting techniques and standard repair practices
• Strong communication skills to interact with customers and team members
• Problem-solving abilities and a proactive approach to addressing issues
• Ability to manage time effectively and prioritize tasks

Qualifications

• Basic understanding of mechanical systems and electrical components related to ice machines
• Familiarity with troubleshooting techniques and standard repair practices
• Strong communication skills to interact with customers and team members
• Problem-solving abilities and a proactive approach to addressing issues
• Ability to manage time effectively and prioritize tasks

Skills

• Organized records and documentation of service activities
• Effective communication with customers and team members
• Proactive problem-solving abilities
• Time management skills

Benefits

• Competitive pay
• Company Vehicle & Cell Phone
• Excellent Medical/Dental/Vision/Group Life Insurance
• 401(k) Company Match
• PTO and Holiday Pay
• Fitness Membership Reimbursement
• Hands-on experience promoting a growth-oriented culture
• Personal growth opportunities encouraging employees to “think outside the box”
• Challenging and meaningful work fostering learning and development
• Fun, fast-paced company culture and work environment
• Collaborative team environment supporting and mentoring each other

Pay

Competitive pay based on experience and qualifications.

Schedule

Flexible shifts and adaptability to changing work schedules are essential.