Technician, Field Svc I- Onsite

If finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon USA, a leader in technology, solutions, and services, wants to know your story.

About the role

We’re actively seeking a Field Service Technician to deliver amazing experiences and elevated efficiency within the routine maintenance of Canon-supported products in accordance with Service and Parts Standards.

• On-Site Field Service Technician
• Work 3.5 days and off 3.5 days—all schedules have ½ day on Wednesdays
• Every schedule has one weekend day
• Bonuses paid on weekends
• Shift differential for nights
• Training will take place during day hours; after training, flexibility with hours is required (Sunday-Wednesday or Wednesday-Saturday)

Responsibilities

• Report product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping
• Meet customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance
• Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned
• Showcase strong customer communication and satisfaction skills
• Maintain the performance of assigned machines
• Facilitate performance at a level which helps to achieve the branch/district’s overall metric targets

Requirements

This is a customer-facing role and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

• Hold a High School diploma or equivalent experience
• Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class
• Ability to travel (valid driver's license and acceptable driving record necessary)
• Capable of functioning in a 24/7 environment, while performing shift work and on-call rotations
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling)

Pay

Anticipated base salary range for this role: $19.00–$26.50 hourly. This role is eligible for a transportation allowance.

Benefits

• Competitive compensation and benefits, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, and educational assistance
• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to the local community
• Canon welcome kit and official merchandise
• Recognition programs, vacation, and much more

Schedule

• Full-time on-site position requiring presence at assigned office(s)/worksite(s)/territory on scheduled work days
• 3.5 days on, 3.5 days off—all schedules include a half-day on Wednesdays
• Every schedule includes one weekend day
• Shift differential for nights
• Training during day hours; post-training flexibility required (Sunday-Wednesday or Wednesday-Saturday)