Technician, Field Svc I

About the role

Canon USA, a leader in technology, solutions, and services, is seeking a Field Service Technician to deliver amazing experiences and elevated efficiency within the routine maintenance of Canon-supported products in accordance with Service and Parts Standards.

Responsibilities

• Report to manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping
• Meet customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance
• Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned
• Showcase strong customer communication and satisfaction skills
• Maintain the performance of assigned machines
• Facilitate performance at a level which helps to achieve the branch/district's overall metric targets

Requirements

• High School diploma or equivalent experience required
• Basic understanding of internet environments and ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class
• Ability to travel (valid driver's license and acceptable driving record necessary)
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling)
• Customer-facing role requiring compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19
• Must be legally authorized to work in the United States (no visa sponsorship)
• All applicants must reside in the United States at the time of hire

Benefits

• Competitive compensation package including medical, dental, vision
• 401(k) Savings Plan
• Discretionary profit sharing
• Discretionary success sharing
• Educational assistance
• Recognition programs
• Vacation
• Employee referral bonus
• Employee discounts
• "Dress for Your Day" attire program (casual welcome, based on job function)
• Volunteer opportunities to give back to local community
• Canon welcome kit and official merch

Pay

Anticipated hourly salary range: $20.00–26.31 per hour. This role is eligible for a transportation allowance.

Schedule

Full-Time On Site — this position requires full-time presence at assigned office(s)/worksite(s)/territory on scheduled work days.

Posting tags: #PM19, #CUSA