On Site Technician, Field Svc I-

About the role

If finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon USA, a leader in technology, solutions, and services, wants to know your story. We're actively seeking a Field Service Technician to deliver amazing experiences and elevated efficiency within the routine maintenance of Canon-supported products in accordance with Service and Parts Standards.

Schedule

• Work 3.5 days and off 3.5 days
• All schedules have ½ day on Wednesdays
• Every schedule has one weekend day
• Bonuses paid on weekends
• Shift differential for nights
• Training will take place day hours; after training, flexibility with hours required – Sunday-Wednesday or Wednesday-Saturday

Responsibilities

• Report to manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping
• Meet customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance
• Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned
• Showcase strong customer communication and satisfaction skills
• Maintain the performance of assigned machines
• Facilitate performance at a level which helps to achieve the branch/district's overall metric targets

Requirements

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

• High School diploma or equivalent experience required
• Basic understanding of internet environments and ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class
• Ability to travel (valid driver's license and acceptable driving record necessary)
• Capable of functioning in a 24/7 environment, while performing shift work and on-call rotations
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling)

Pay

Anticipated base salary range: $20.00-25.49 Hourly. This role is eligible for a transportation allowance.

Benefits

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

• Employee referral bonus
• Employee discounts
• "Dress for Your Day" attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can't get anywhere else

A more comprehensive list of benefits is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

Company Overview

Canon USA operates under the Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit www.usa.canon.com and connect on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation. Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We