Technician, Field Svc I

About the Role

Canon USA is seeking a Field Service Technician to deliver amazing experiences and elevated efficiency within the routine maintenance of Canon-supported products in accordance with Service and Parts Standards. The territory will cover Port St. Lucie and surrounding areas.

Responsibilities

• Report to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping
• Meet customer demands by providing efficient, responsive, and accurate field/shop/on-site maintenance
• Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned
• Showcase strong customer communication and satisfaction skills
• Maintain the performance of assigned machines
• Facilitate performance at a level which helps to achieve the branch/district's overall metric targets

Requirements

• High School diploma or equivalent experience required
• Basic understanding of internet environments
• Ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class
• Ability to travel (valid driver's license and acceptable driving record necessary)
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling)
• This is a customer-facing role and requires compliance with customer policies and protocols
• Must be legally authorized to work in the United States (the Company will not pursue or support visa sponsorship)
• All applicants must reside in the United States at the time of hire

Pay

Base salary range: $19.00-26.49 hourly. This role is eligible for a transportation allowance.

Benefits

• Medical, dental, and vision insurance
• 401(k) Savings Plan
• Discretionary profit sharing
• Discretionary success sharing
• Educational assistance
• Recognition programs
• Vacation
• Employee referral bonus
• Employee discounts
• "Dress for Your Day" attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to the local community
• Canon welcome kit and official merchandise

Schedule

Full-time on-site position requiring full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.