Technician, Field Svc I- Onsite

About the Role

If finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon USA, a leader in technology, solutions, and services, wants to know your story. We're actively seeking a Field Service Technician to deliver amazing experiences and elevated efficiency within the routine maintenance of Canon-supported products in accordance with Service and Parts Standards.

Schedule

• Work 3.5 days and off 3.5 days
• All schedules have ½ day on Wednesdays
• Every schedule has one weekend day
• Bonuses paid on weekends
• Shift differential for nights
• Training will take place during day hours; however after training one needs to be flexible with hours – Sunday-Wednesday or Wednesday-Saturday

Responsibilities

• Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping
• Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance
• Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned
• Showcasing strong customer communication and satisfaction skills
• Maintaining the performance of assigned machines
• Facilitating performance at a level which helps to achieve the branch/district's overall metric targets

Requirements

• Hold a High School diploma or equivalent experience required
• Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class
• Ability to travel (valid driver's license and acceptable driving record necessary)
• Capable of functioning in a 24/7 environment, while performing shift work and on-call rotations
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling)
• Must be legally authorized to work in the United States (the Company will not pursue or support visa sponsorship)

Pay

Anticipated base salary range: $19.00-26.50 Hourly. This role is eligible for a transportation allowance.