Technician 1, Headend

About the Role

This role is responsible for installing, testing, operating, maintaining, and repairing headend equipment. The position involves periodic testing of all equipment and signal quality throughout the cable network, maintaining required logs and records, and installing new technology as projects and department goals require. Quality control tests and measurements on new installations are also conducted.

This role may include overnight work based on business needs.

Responsibilities

• Perform advanced headend maintenance and troubleshooting to ensure minimal system outages.
• Assist in the fault resolution of RF, IP, and Digital Video networks.
• Maintain an inventory of required parts for headend and OTN projects.
• Work within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime as necessary.
• Other duties and responsibilities as assigned.

Qualifications

• High School Diploma or GED.
• 0-2 years of relevant work experience.

Preferred Qualifications

• Prior telecom/IP experience preferred.
• Knowledge of headend equipment preferred.

Skills

• Computer Literacy
• Time Management
• Safety Awareness
• Preventive Maintenance
• Communication
• Network Troubleshooting
• Working Independently

Benefits

Comcast provides best-in-class benefits to eligible employees. Benefits are designed to connect you to the support you need when it matters most, helping you care for those who matter most. Options include physical, financial, and emotional support, personalized to meet the needs of your reality.

Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.

Operating Principles

• Own the customer experience: think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff: be enthusiastic learners, users, and advocates of our game-changing technology, products, and services, especially our digital tools and experiences.
• Win as a team: make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System: bring more employee and customer feedback into the company by joining huddles, making callbacks, and helping elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors, and our communities.