Technical Writer

About the role

An established financial services organization is seeking a Technical Writer or Documentation Specialist in Northern Virginia or Pensacola, FL to develop clear, user-friendly documentation and support SharePoint-based knowledge management initiatives. This role combines technical writing, content governance, and collaboration with enterprise teams to improve documentation quality and accessibility.

Shift

Day shift

Schedule

Monday to Friday

Hours

Standard business

Setting

Hybrid (3 days onsite per week in either Northern Virginia or Pensacola, FL)

Responsibilities

• Develop, write, and maintain technical documentation such as user guides, SOPs, administrator guides, and process documents
• Translate complex technical concepts into clear, concise, and user-friendly content
• Design, administer, and maintain SharePoint sites, libraries, navigation, and metadata structures
• Build and enhance SharePoint solutions using pages, lists, web parts, workflows, and integrations
• Possess strong technical writing, editing, and documentation skills
• Partner with business and technical stakeholders to gather requirements, validate content, and support knowledge management initiatives

Qualifications

• Bachelor's degree in Technical Writing, Communications, Information Systems, or a related field
• 5-10 years of experience in technical writing, documentation development, or knowledge management
• Experience supporting enterprise systems, applications, or technical teams
• Strong technical writing, editing, and documentation skills
• Ability to translate complex technical information into clear, actionable content
• Strong communication, stakeholder engagement, and collaboration skills
• Strong attention to detail and commitment to quality
• Ability to manage multiple priorities and work independently

Desired Skills

• SharePoint administration experience including site design, document libraries, governance, and content management
• Experience developing SharePoint solutions using pages, lists, workflows, and integrations
• Proficiency with Microsoft 365 applications including Word, Excel, PowerPoint, Teams, and SharePoint
• Familiarity with Agile and Software Development Lifecycle (SDLC) methodologies
• Experience with diagramming tools such as Microsoft Visio
• Knowledge of information architecture, content strategy, and knowledge management best practices
• Experience using AI tools such as Microsoft Copilot to improve documentation efficiency and content management processes