Technical Support Specialist

About The Company Parking Control Co. is a leading provider of innovative parking management solutions dedicated to enhancing urban mobility and safety. With a focus on delivering reliable and efficient systems, our company specializes in the design, installation, and maintenance of advanced parking control equipment and software. We pride ourselves on fostering a collaborative and inclusive work environment where employees are empowered to contribute to our mission of creating smarter, safer communities. Our commitment to excellence and customer satisfaction has established us as a trusted partner for municipalities, commercial properties, and private clients nationwide. About The Role We are seeking a dedicated Technical Support Specialist to join our dynamic team in a hybrid work setting based in Brown Deer, WI. This full-time position offers an exciting opportunity to work at the intersection of technology and customer service, supporting Parking Control Co.'s innovative parking management systems. The ideal candidate will possess strong technical skills, a proactive approach to troubleshooting, and excellent communication abilities. As a key member of our support team, you will be responsible for resolving technical issues, assisting field service teams, and ensuring our clients receive exceptional service. This role requires a combination of remote support capabilities and occasional on-site visits, including travel within and outside the state. Qualifications The successful candidate will have a minimum of two years of experience in hardware integration, field service troubleshooting, and customer support within a technology-driven environment. Proficiency in electronic and electrical systems, networking, and computer software is essential. Candidates should demonstrate strong problem-solving skills, the ability to work independently, and excellent interpersonal communication. A valid driver’s license and a clean driving record are required due to travel responsibilities. Supportive candidates will also have experience working with ERP and customer service management tools, along with the ability to interpret technical manuals and schematics. Relevant industry certifications and familiarity with parking management systems are advantageous. Responsibilities Provide exceptional technical support to clients, resolving diverse service requests promptly to maintain high customer satisfaction and loyalty.Respond efficiently to technical support calls, emails, and inquiries, ensuring clear communication and professional service.Diagnose and troubleshoot electronic, mechanical, wireless, and computer systems related to parking management equipment.Perform remote troubleshooting, system calibration, and configuration support for field service teams, ensuring minimal downtime.Log and track support cases using ERP and CSM software, maintaining accurate records of all interactions and resolutions.Process sales orders and RMA requests accurately, coordinating with internal teams and vendors to ensure timely resolution.Participate in an on-call rotation to provide after-hours support and respond to emergency service needs as required.Travel domestically for field service, training, and system installation support, up to 15% overnight travel.Collaborate with Sales, Field Service, and other departments to resolve technical issues and improve service delivery.Operate tools, equipment, and vehicles safely and efficiently, adhering to all safety protocols.Contribute to continuous improvement initiatives by providing feedback and creating knowledge articles for troubleshooting and system updates.Support the development of technical documentation, manuals, and training materials for internal and customer use.Maintain a professional appearance and demeanor when working in both office and field environments.Perform additional duties as assigned by the manager to support team objectives and company growth. Benefits Competitive hourly wage ranging from $20.00 to $23.00 based on experience and performance.Ten paid holidays annually to promote work-life balance.Paid vacation and personal time starting from day one of employment.Four weeks of paid parental leave with no waiting period to support family needs.401(k) plan with employer matching contributions, fully vested from the start.Company-funded short-term disability insurance to provide financial security during unforeseen circumstances.Comprehensive health benefits including pet, health, vision, and dental insurance options.Regular company events and team-building lunches to foster a collaborative environment.Opportunities for professional growth and involvement in company initiatives through committees such as Fun or Safety.Supportive work environment that values diversity, innovation, and employee development. Equal Opportunity Parking Control Co. is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified individuals, including veterans and persons with disabilities. All employment decisions are made without regard to race, color, religion, sex, national origin, veteran status, disability, or any other protected characteristic. We believe that diverse teams drive innovation and excellence, and we are dedicated to providing a supportive environment where everyone can thrive.