Technical Support Specialist

This will be a fully in-office position at our Glen Allen office.

Summary

This position is responsible for maintaining and monitoring end-user workstation functionality, including software installation, end-user support, and training tasks to ensure end-user workstations and network performance meet company and user requirements.

Duties and Responsibilities

• Monitor, respond to and update/close work orders, calls and tickets assigned to the help desk.
• Provide support to staff on all company-supported applications.
• Troubleshoot computer problems, determine source, and advise on appropriate action.
• Administer end-user workstations and supports end-user activities.
• Investigate user problems, identify the source, determines possible solutions, test and implement solutions.
• Install, configure and maintain personal computers, networks, workstations, file servers, network cabling, VOIP telephone system and other related equipment, devices and systems.
• Add/upgrade and configure disk drives, printers and related equipment.
• Perform and/or oversee software and application installation and upgrades.
• Maintain site licenses for department/organization.
• Plan and implement network security, including managing host security, file permissions, file system integrity, and adding and deleting users.
• Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties.
• Develop and conduct various training and instruction for system users on operating systems and other applications.
• Assists with setting up new offices and office moves as needed.
• Assist users in maximizing use of networks and systems.
• Other related duties as assigned.

Qualifications

• High school diploma or GED and at least 3 years of Help Desk experience in a similar environment, or equivalent combination of education and experience.
• The Technical Support Specialist is capable of working independently but may require assistance as new, unusual or unique situations arise.
• Additional skill development and guidance from a supervisor may be required in unfamiliar circumstances.
• Microsoft certifications are preferred.

Why Choose Us?

• Competitive Compensation: Base salary commensurate with experience.
• Paid Time Off: 17 PTO days annually, 9 company holidays, and 2 floating holidays.
• Work-Life Balance: Enjoy a casual dress code and a flexible work environment.
• Career Development: Access to professional growth opportunities and tuition assistance.
• Retirement Savings: Company 401(k) match to support your financial future.