Technical Support Specialist

About the role

The Technical Support Specialist I position at Chickasaw Nation Industries, Inc. focuses on assessing and troubleshooting computer user support problems, monitoring computer systems and operations, and providing specialized applications support for the CNI Corporate environment.

Responsibilities

• Troubleshoots and resolves issues by applying effective, investigative methods and service desk troubleshooting procedures.
• Works independently to determine the best and most efficient solution to resolve customer’s operational issues, including procedural changes as necessary.
• Monitors assigned queues, voicemail, web site and other incoming communication methods for user requests for support.
• Documents all actions taken and escalates tickets to higher-level support groups as necessary; participates in maintaining and improving helpdesk standard operating procedures (SOPs).
• Resets user passwords, provides desktop support and/or specialized applications support.
• Maintains and improves helpdesk standard operating procedures (SOPs).
• Works independently to determine the best and most efficient solution to resolve customer’s operational issues, including procedural changes as necessary.

Requirements

• Must be able to pass a background check.
• CompTIA A+ Certification preferred.
• Experience with PC hardware, MS Active Directory, Exchange 2013 and subsequent versions of messaging services, server 2008/2012, network infrastructure, Windows 7, MS Office 2013, desktop and network operating systems and MS Outlook.

Qualifications

• Associate's degree and a minimum of two (2) years relevant experience, or equivalent combination of education/experience.

Skills

• System analysis techniques and procedures.
• Consulting with users.
• Hardware, software or system functional specifications based on user profiles.
• Helpdesk troubleshooting procedures.
• Service desk troubleshooting procedures.

Benefits

CNI offers a comprehensive benefits package that includes medical, dental, vision, 401(k), family planning/fertility assistance, STD/LTD/basic life insurance, legal aid program, employee assistance program (EAP), paid time off (PTO), training and development opportunities, and more. The estimated pay range for this role is $19 to $22 per hour, with the final offer contingent on location, skillset, and experience.

Pay

$19 to $22 per hour, with the final offer contingent on location, skillset, and experience.

Schedule

Not specified.

Benefits

Includes medical, dental, vision, 401(k), family planning/fertility assistance, STD/LTD/basic life insurance, legal aid program, employee assistance program (EAP), paid time off (PTO), training and development opportunities, and more.