Technical Support Specialist
Weekday AI (YC W21) · Allen, TX · 2 mo ago
On-siteOTHR$25–$27/hrContract
Responsibilities
- Deliver remote technical assistance through phone, email, web, and direct customer engagement
- Diagnose and resolve issues related to hardware, software, networking, VPN, VLAN, TCP/IP, DHCP, and WiFi
- Provide support for Windows Server platforms and Linux operating systems (preferably Ubuntu/CentOS)
- Manage inbound and outbound technical support calls and oversee support ticket resolution
- Collaborate closely with Product and Engineering teams to address and solve customer problems
- Record technical issues and solutions, and update knowledge base documentation
- Afford technical support requests to Regional Sales Managers
Requirements
- 2 to 3+ years of experience in Technical Support or Application Support roles
- Excellent troubleshooting and analytical abilities
- Proficiency with: Windows Server 2008/2012/2016, Windows 7/8/10, Linux Command Line Interface (CLI), Network devices such as routers and switches, VLANs, VPNs, TCP/IP protocols, PowerShell scripting, HTTPS, SSL/TLS security protocols
- Strong verbal and written communication skills
Qualifications
- Certifications such as CCNA, MCSE, CompTIA A+, and Linux certifications
- Experience working with VMware or Hyper-V virtualization platforms
- Knowledge of Azure Cloud and container technologies
- Familiarity with ITIL framework is a plus