Technical Support Specialist

Position Summary

LCO is a highly regarded hosting and cloud services provider seeking a full-time Technical Support Specialist to join our dynamic and innovative team. We provide leading-edge cloud solutions and superior customer support for small and mid-sized businesses.

Job Description/Requirements

- Provide an exceptional customer support experience for our clients - First-level triage and resolution of client support requests via phone, email, and ticketing system - Foundational support for Windows and Linux hosted environments, web servers, applications, and end-users - Assist in the support and administration of Citrix XenApp/XenDesktop server farm - Assist in the support and administration of Veeam backup & disaster recovery solution offerings - Assist senior team members with systems administration duties within LCO data centers utilizing our OpenStack management platform - Thorough documentation of issues, resolutions, and procedures in ConnectWise Manage

Required/Mandatory Skills

- Ability to use critical thinking and apply to problem-solving skills - Exceptional customer service and interpersonal skills are a must - Foundational competency with SMTP, DNS, and TCP/IP - Foundational knowledge of MS Windows Server and Active Directory - Foundational understanding of virtualization concepts (VMware ESX, Hyper-V, or equivalent) - Basic LAN/WAN knowledge and troubleshooting capabilities - Must be a quick learner with a desire to work in a team-oriented environment

Desired/Optional Skills

- Citrix XenApp/XenDesktop or similar remote compute technologies - Linux/Apache/MySQL/PHP exposure - PowerShell or other scripting experience a plus - Veeam Backup Software - cPanel/WHM experience a plus - ConnectWise Manage or equivalent PSA/ticketing platform - CrowdStrike Falcon EDR - AWS and/or Azure competency a plus

Cultural Fit

- Team members must share our common set of core values: Trust, Expertise, and Vision - We have a strong sense of urgency and work with intensity. We want our clients to be served at the highest level as soon as possible. - We believe that the employee/employer relationship is a two-way street based on give and take. With that comes mutual respect and flexibility on both sides. - We believe that everyone should have a voice and a seat at the table. Your ideas are welcome here. - We believe that happy Employees lead to happy Customers. - We operate in a team environment, while also demonstrating the ability to take initiative on your own and be a self-starter. - We believe that a strong work ethic, a drive for continuous improvement, and the ability to share a good laugh each day with your co-workers are key ingredients for a successful team.

Qualifications

- Focus of study in Information Systems is an asset - Minimum 2 years in the IT industry; internship and co-op experience considered - Excellent written and verbal communication skills - Excellent time management skills and proven ability to multi-task competing priorities - A sense of urgency for task completion and customer satisfaction are a must

Cultural Fit

- Team members must share our common set of core values: Trust, Expertise, and Vision - We have a strong sense of urgency and work with intensity. We want our clients to be served at the highest level as soon as possible. - We believe that the employee/employer relationship is a two-way street based on give and take. With that comes mutual respect and flexibility on both sides. - We believe that everyone should have a voice and a seat at the table. Your ideas are welcome here. - We believe that happy Employees lead to happy Customers. - We operate in a team environment, while also demonstrating the ability to take initiative on your own and be a self-starter. - We believe that a strong work ethic, a drive for continuous improvement, and the ability to share a good laugh each day with your co-workers are key ingredients for a successful team.

Application Instructions

Qualified applicants should send their resume and salary requirements to careers@libertycenterone.com. Absolutely no phone calls and no recruiters. - Royal Oak, MI / Cincinnati, OH - Liberty Center One – A leading regional cloud infrastructure and datacenter services provider, named to the Inc. 5000 list three consecutive years.