Technical Support Specialist

About the role

We're looking for a Technical Support Specialist who loves technology, enjoys helping people, and wants to grow beyond basic troubleshooting. At our company, you'll work with businesses across multiple industries, supporting modern IT environments that include: Microsoft 365, Azure & Entra ID, Sophos Security Solutions, Servers & Networking, Cloud Technologies, and Business Applications.

Responsibilities

• Provide remote and onsite technical support for business clients
• Troubleshoot Windows, Microsoft 365, networking, and hardware issues
• Respond to service requests and resolve technical problems efficiently
• Document work performed and maintain accurate ticket notes
• Aid with workstation deployments, upgrades, and migrations
• Collaborate with senior engineers on projects and escalations
• Deliver exceptional customer service while solving technical challenges

Requirements

• Enjoy helping people as much as you enjoy technology
• Can explain technical concepts without sounding technical
• Stay calm when things don't work
• Take ownership of problems and see them through
• Love learning new systems and tools
• Are organized, dependable, and proactive
• Want a long-term career in IT

Preferred Experience

• Experience with Windows 10/11, Microsoft 365, Active Directory / Entra ID, and networking fundamentals
• Endpoint management and ticketing systems experience
• Certifications such as CompTIA A+, Network+, Microsoft, or equivalent experience

Benefits

• 100% company-paid medical, dental, and vision insurance
• 401(k) with company contribution plan
• Generous paid time off
• Expense reimbursements for business-related expenses
• Professional growth opportunities
• No drama, no politics, just great work

Pay

Details TBD

Schedule

Details TBD

Skills

Not specified

Qualifications

Not specified