Technical Support Specialist

Job Purpose

The Technical Support Specialist provides day-to-day technical support to employees, laptop/desktop systems, software, phones, and network infrastructure.

Nature Of Duties

• Maintaining and supporting the Desktop environment
• Installing, configuring and troubleshooting desktop and laptop systems, printers, workstations, peripheral equipment and network issues in a heterogeneous, fast-paced manufacturing environment
• Maintaining passwords, data integrity and file system security for the desktop environment
• Communicating technical information to both technical and nontechnical operations personnel
• Recommending hardware and software solutions, including new acquisitions and upgrades
• Creating user accounts
• Imaging PCs and laptops
• Desktop phone support in a VoIP environment, and cell phone user support
• Resolving anti-virus/anti-spam issues on user computers
• Working with customer systems to resolve network related issues
• Providing "help desk" support, resolving user problems with desktop applications, workstations, and peripheral equipment
• Installing and maintaining application and desktop software products
• Installing and supporting label printers and barcode scanners in the manufacturing environment
• May participate in the development of information technology and infrastructure projects
• May conduct training programs designed to educate users about basic and specialized applications

Education And Experience

• Associate's Degree or equivalent
• Minimum of 1-2 years experience in IT related jobs
• G Suite/Gmail familiarity
• 1-2 years experience in a Windows/ChromeOS environment
• Experience with MS Office products
• AD Users and Computers Account Administration
• MS Security Administration
• Basic knowledge of networking (Cabling, switches)
• Microsoft Anti-Virus software
• Disk-imaging products
• Ability to work based on goals and ticketing system to deliver on-time resolutions
• Ability to be a team player in large deployment projects
• Ability to work in fast-paced, high-demand environment
• Ability to lift equipment weighing up to 50 lbs.

Physical Demands

Work is performed in an office and a manufacturing environment.

• Required to stand, walk, sit, stoop, bend; talk and hear in person; use hands to finger, handle or feel objects or controls; reach with hands and arms; substantial movements (motions) of the wrists, hands, and/or fingers; repetitive motion
• Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus
• Occasionally may need to exert up to 50 pounds of force to lift, carry, push and pull or otherwise move objects