Technical Support Specialist

About the Role

At Masters Gallery Foods, enhancing the lives of those we influence, whether our employees, our partners or individuals in our communities, is something we strive to do every day. After all, we believe a positive impact is something to be proud of, and is the foundation for everything we do. If you're looking for an opportunity to be empowered to be the best you can be at work or at home, you've come to the right place. We offer a cooperative culture that is rich in ongoing career development and rooted in collaboration. Masters Gallery Foods is proudly based in Wisconsin, and delivers the highest quality cheese products to our partners and customers. You will be supported and encouraged to make a difference, and your dedication and passion is acknowledged and appreciated. If you want to make a change and start where you can grow, you can at Masters Gallery Foods. Join us!

Responsibilities

• Investigating and resolving computer software, hardware, or telecommunications equipment issues that may occur within the network infrastructure, RF System, or Cisco IP Phone system.
• Assist the Network Services Team in the installation, maintenance, and inventory of computer hardware and software.
• Install, maintain, and track inventory of computer hardware and software, including PCs, printers, copiers, RF devices, UKG/Workforce Ready Time and Attendance clocks, VoIP phones, and Smartphones.
• Set up and maintain new employee accounts in Active Directory and other user databases.
• Perform the functions of a Help Desk Technician solving end user's computer hardware and software issues.
• Provide hardware and software training to end users.
• Create and maintain software and deployment documentation for end users and IT staff.
• Process decommissions of outdated hardware following proper policy and procedures.
• Serve as backup for the IT Network Team.
• Create and maintain Help Desk Tickets and knowledgebase articles.
• Maintain Cisco IP telephone system.
• Perform miscellaneous projects as assigned by the Director of IT Infrastructure, Vice President - Information Technology, Chief Financial Officer, or the President & CEO.

Qualifications

• Associate Degree in Information Technology, related field, or equivalent experience.
• One year of technical support or related experience is preferred.
• Requires a high degree of confidentiality.
• Extensive knowledge of PC hardware.
• Extensive knowledge of Microsoft Windows Operating Systems.
• Knowledge of Microsoft Office products, including Outlook, Word, Excel, PowerPoint, and Access.
• Knowledge of PC networking, TCP/IP concepts, configuration, and use.
• Knowledge of Device Management systems such as SCCM, Kace, etc.
• Excellent troubleshooting skills.
• Knowledge and use of video conference software including.